910 Jobs für Client Support in Deutschland

Help Desk Technician
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: Secret
Employee Type: Regular-Long Term Assignment
Percentage of Travel Required: Up to 10%
Type of Travel: Local
* * *
**The Opportunity:**
Are you interested in continuing your career in Europe in a mission focused environment? CACI has established upcoming positions throughout the European theater supporting multiple customers for the Department of Defense. We are looking for experienced, innovative and motivated IT Specialists to support enablement of USAREUR-AF and their Mission Partners mission objectives.
CACI has an excellent opportunity for an experienced, self-directed, **Help** **Desk** **Technician** . This position is in support of a Department of Defense (DoD) organization, US AREUR-AF located OCONUS in Weisbaden, Germany. This position is required to travel OCONUS. Positions are available in Poland (Bemowo Piskie, Konotop, Swietoszow, Zagan), Romania, Lithuania, Latvia, Kosovo, and Weisbaden, Germany.
**Responsibilities:**
The **Help** **Desk Technician** is responsible for maintaining, analyzing, troubleshooting and repairing personal computer systems, hardware, software, computer peripherals, and end user devices. Assist users via remote access and phone.
Provide Tier 1/2 level support to users in resolving problems using service desk center tools. Support in the areas of electronic mail, account creation and maintenance, standard desktop applications, and above baseline COTS and GOTS applications.
Triage and troubleshoot incoming issues and work with other teams as needed to identify root cause and resolution. Ensure tickets are addressed within identified Critical Success Factors (CSF) and in alignment with ITIL best practices.
Ensure all actions are professionally and thoroughly documented within the ticketing system. Multiple device configuration including end user device support may be required. Assist in the creation and maintenance of documentation and SOPs.
Candidates need excellent problem-solving and customer service skills, as well as extensive experience with desktop hardware, software applications, operating systems and network connectivity. They must be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources. Other duties as assigned.
The successful candidate must be able to communicate clearly and succinctly both written and orally, and present products and ideas in a business-like manner. The candidate will be required to work in dynamic fast paced environments that require team interaction and coordination of efforts. The candidate must be experienced in interfacing with both client managers and system users.
Specifically, the **Help Desk Technician** will be responsible for:
+ Supports the Enterprise IT Help Desk Team and provides IT customer service operations regarding issues or support required for end users
+ Good knowledge of help desk processes and procedures and the systems, equipment, and software being supported.
+ Applies fundamental concepts, processes, practices, and procedures to support call center services/incident reporting and conducts first call resolutions in support of assigned MP/organization Help Desk services
+ Tracks and elevates incidents within the incident management process for restoration of IT services
+ Conducts incident management, routing, and escalation of high-volume telephone calls, emails, ITSM tools, and walk-in requests
+ Participates in managing walk-in usage (e.g., walk-in services, CAC, user account actions) and Public Key Infrastructure (PKI)/Local Registration Authority (LRA)/token services
+ Conducts laptop checkout
+ Possesses and applies expertise on multiple complex work assignments
+ Operates with appreciable latitude in developing methodology and presenting solutions to problem
**Qualifications:**
_Required:_
+ US Citizen and currently hold an adjudicated Secret Clearance and be able to maintain
+ BA/BS + 3 years recent specialized or AA/AS + 7 years recent specialized or a major cert + 7 years recent specialized or 11 years of recent specialized experience
+ Service Desk Level Certifications: Modern Desktop Administrator Associated: MS 365; Administration Associates, MS 100 and MS 10 Microsoft Enterprise; Microsoft Azure, etc. (No Waiver)
+ Basic Server Knowledge Level Training (certificate required)
+ CompTIA Security + (IAT Level II or greater)
+ An active certification IAW DoD 8570.1 Technical Level II or greater
+ Computing Environment (CE) certificate or training equivalent
_Desired:_
+ ITIL v3 - Foundation
+ CompTIA A+/Network+ Automation using Microsoft PowerShell, VBScript, or batch files
+ Experience with Citrix application and desktop virtualization
+ Adaptable to changing circumstances and operational needs
+ Understanding of Department of Defense Military standards
+ Experience working with and supporting Cisco Routers and Switches
+ Experience with DoD IT security requirements
+ Experience with Virtual Desktop environments
+ Possess good communication and customer support skills
+ Shift work (Capable of working day/night shift and weekends)
+ Understanding of Department of Defense Military Standards
-
**___**
**What You Can Expect:**
**A culture of integrity.**
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
**An environment of trust.**
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
**A focus on continuous growth.**
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
**Your potential is limitless.** So is ours.
Learn more about CACI here. ( Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here ( .
The proposed salary range for this position is:
$47,900 - 95,600 USD
_CACI is_ _an Equal Opportunity Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any_ _other protected characteristic._

Help Desk Technician
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: Secret
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Outside Continental US
* * *
**The Opportunity:**
Are you interested in continuing your career in Europe in a mission focused environment? CACI has established upcoming positions throughout the European theater supporting multiple customers for the Department of Defense. We are looking for experienced, innovative and motivated IT Specialists to support enablement of USAREUR-AF and their Mission Partners mission objectives.
CACI has an excellent opportunity for an experienced, self-directed, **Help** **Desk** **Technician** . This position is in support of a Department of Defense (DoD) organization, US AREUR-AF located OCONUS in Wiesbaden, Germany. This position is required to travel OCONUS. Positions are available in Poland (Bemowo Piskie, Konotop, Swietoszow, Zagan), Romania, Lithuania, Latvia, Kosovo, and Weisbaden, Germany.
**Responsibilities:**
The **Help** **Desk Technician** is responsible for maintaining, analyzing, troubleshooting and repairing personal computer systems, hardware, software, computer peripherals, and end user devices. Assist users via remote access and phone.
Provide Tier 1/2 level support to users in resolving problems using service desk center tools. Support in the areas of electronic mail, account creation and maintenance, standard desktop applications, and above baseline COTS and GOTS applications.
Triage and troubleshoot incoming issues and work with other teams as needed to identify root cause and resolution. Ensure tickets are addressed within identified Critical Success Factors (CSF) and in alignment with ITIL best practices.
Ensure all actions are professionally and thoroughly documented within the ticketing system. Multiple device configuration including end user device support may be required. Assist in the creation and maintenance of documentation and SOPs.
Candidates need excellent problem-solving and customer service skills, as well as extensive experience with desktop hardware, software applications, operating systems and network connectivity. They must be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources. Other duties as assigned.
The successful candidate must be able to communicate clearly and succinctly both written and orally, and present products and ideas in a business-like manner. The candidate will be required to work in dynamic fast paced environments that require team interaction and coordination of efforts. The candidate must be experienced in interfacing with both client managers and system users.
Specifically, the **Help Desk Technician** will be responsible for:
+ Supports the Enterprise IT Help Desk Team and provides IT customer service operations regarding issues or support required for end users
+ Good knowledge of help desk processes and procedures and the systems, equipment, and software being supported.
+ Applies fundamental concepts, processes, practices, and procedures to support call center services/incident reporting and conducts first call resolutions in support of assigned MP/organization Help Desk services
+ Tracks and elevates incidents within the incident management process for restoration of IT services
+ Conducts incident management, routing, and escalation of high-volume telephone calls, emails, ITSM tools, and walk-in requests
+ Participates in managing walk-in usage (e.g., walk-in services, CAC, user account actions) and Public Key Infrastructure (PKI)/Local Registration Authority (LRA)/token services
+ Conducts laptop checkout
+ Possesses and applies expertise on multiple complex work assignments
+ Operates with appreciable latitude in developing methodology and presenting solutions to problem
**Qualifications:**
_Required:_
+ US Citizen and currently hold an adjudicated Secret Clearance and be able to maintain
+ BA/BS + 3 years recent specialized or AA/AS + 7 years recent specialized or a major cert + 7 years recent specialized or 11 years of recent specialized experience
+ Service Desk Level Certifications: Modern Desktop Administrator Associated: MS 365; Administration Associates, MS 100 and MS 10 Microsoft Enterprise; Microsoft Azure, etc. (No Waiver)
+ Basic Server Knowledge Level Training (certificate required)
+ CompTIA Security + (IAT Level II or greater)
+ An active certification IAW DoD 8140 Technical Level II or greater
+ Computing Environment (CE) certificate or training equivalent
_Desired:_
+ ITIL v3 - Foundation
+ CompTIA A+/Network+ Automation using Microsoft PowerShell, VBScript, or batch files
+ Experience with Citrix application and desktop virtualization
+ Adaptable to changing circumstances and operational needs
+ Understanding of Department of Defense Military standards
+ Experience working with and supporting Cisco Routers and Switches
+ Experience with DoD IT security requirements
+ Experience with Virtual Desktop environments
+ Possess good communication and customer support skills
+ Shift work (Capable of working day/night shift and weekends)
+ Understanding of Department of Defense Military Standards
This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.
**___**
**What You Can Expect:**
**A culture of integrity.**
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
**An environment of trust.**
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
**A focus on continuous growth.**
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
**Your potential is limitless.** So is ours.
Learn more about CACI here. ( Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here ( .
Since this position can be worked in more than one location, the range shown is the national average for the position.
The proposed salary range for this position is:
$43,500-$86,900
_CACI is_ _an Equal Opportunity Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any_ _other protected characteristic._

Únete a ZMA IT Solutions como Especialista en Soporte Técnico, donde tendrás la oportunidad de formar parte de un equipo dinámico y colaborativo en Buenos Aires, CABA. Nuestra empresa, destacada en el sector de Productos de Software de Seguridad de Datos, se dedica a proporcionar soluciones tecnológicas innovadoras y de alta calidad. Como Especialista en Soporte Técnico, serás fundamental en la gestión de la infraestructura de TI y en la seguridad de la información, asegurando que nuestros clientes reciban un servicio excepcional. Buscamos a alguien con habilidades técnicas sólidas y una pasión por resolver problemas, capaz de ofrecer soporte eficiente y eficaz a nuestros usuarios. Si tienes experiencia en aplicaciones y soporte técnico, y deseas crecer en un entorno profesional comprometido con la excelencia, te invitamos a considerar esta emocionante oportunidad en ZMA IT Solutions.

Tareas

• Proporcionar soporte técnico de primer nivel a los usuarios, resolviendo problemas relacionados con el software y hardware de la empresa.
• Registrar y gestionar incidencias a través del sistema de tickets, asegurando un seguimiento adecuado hasta su resolución.
• Instalar, configurar y actualizar aplicaciones de software según las necesidades del usuario y las políticas de seguridad de la empresa.
• Colaborar con otros equipos de IT para identificar y solucionar problemas recurrentes y mejorar los procesos de soporte.
• Mantener documentación detallada de procedimientos y soluciones, contribuyendo al conocimiento compartido del equipo de soporte técnico.

Requisitos

• Experiencia previa de al menos 2 años en roles de mesa de ayuda o soporte técnico.
• Conocimiento avanzado de software de gestión de infraestructura IT y seguridad de la información.
• Capacidad para resolver problemas técnicos de manera eficiente y brindar soluciones innovadoras.
• Excelentes habilidades de comunicación verbal y escrita en español.
• Familiaridad con las herramientas y aplicaciones de seguridad de datos utilizadas en el sector.

Beneficios

• Excelentes condiciones de contratación.
• Modalidad de trabajo híbrido: 3 días home office y 2 presencial
• Los días presenciales nos encargamos del almuerzo y el reintegro de gastos de transporte
• Masajista en la oficina.
• Día libre por cumpleaños + gift
• Curso de Inglés.
• Medicina prepaga Medicus para vos y tu grupo familiar.
• Kit de Bienvenida.

Únete a ZMA IT Solutions como Help Desk Specialist y sé parte de un equipo innovador en Buenos Aires. Desarrolla tu carrera en una empresa líder en seguridad de la información.

We are a close-knit team of around 15 dedicated professionals who work together to achieve our goals. Our collaborative spirit drives us to continuously improve and acquire new skills, keeping pace with the fast-evolving IT industry. As our team grows, so does our vibrant company culture. We are excited to welcome new team members who share our values of integrity, accountability, resourcefulness, and a strong customer focus. Join us and be part of a team that values teamwork, innovation, and excellence.

Tasks

We need a seasoned IT professional who thrives on solving technical challenges with precision and creativity. This in-office position requires someone who is detail-oriented, highly analytical, and able to work independently while maintaining a strong team dynamic.

Requirements

• Provide expert-level technical support to clients in a fast-paced environment
• Troubleshoot and resolve hardware, software, and networking issues efficiently
• Document client interactions and technical solutions accurately
• Develop and maintain in-depth technical expertise to provide specialized support

Benefits

• Competitive salary and benefits package
• Health Insurance (covered 70% first year/100% after)
• Vision & Dental Insurance
• 401K matching
• PTO
• Birthdays off
• Team events/outings
• Opportunities for professional development and growth

What You Bring:

• Proven experience in IT support (Level 2 or 3), backed by hands-on job experience

• Microsoft Windows server Installation & Configuration

• Virtual environments - Hyper-V & VMware

• Active Directory, DHCP, DNS, etc. troubleshooting skills

• Office 365 / SharePoint / Azure

• Familiar with different types of firewalls

• Installation & Configuration Firewalls & Switches

• Network Cabling

• Backup & Disaster Recovery

• Experience with VOIP systems

• Network Security - HIPAA & PCI / CyberSecurity compliance a plus

• Familiar with RMM suites; preferably ConnectWise Manage & NinjaOne

• Strong analytical and technical skills with a problem-solving mindset

• Attention to detail and a commitment to resolving issues the right way the first time

• Ability to work in a structured, professional, and onsite team environment

ZMA-IT Solutions, empresa líder en soluciones de ciberseguridad y gestión de infraestructura IT, se encuentra en la búsqueda de un/a profesional para el puesto Help Desk IT . Se trata de una posición full time en el área de Tecnología.

Buscamos estudiantes, graduados o técnicos de carreras relacionadas a informática/ ingeniería, o experiencia propia en administración de infraestructura, mínima de 3 años en soporte técnico.

Que posea capacidad para trabajar en equipo, gusto por el área tecnológica, habilidades comunicativas, capacidad para expresar ideas, orientar a clientes y relacionarse con los mismos.

Principales tareas:

Brindar soporte remoto externo.

Responder los incidentes de nuestros clientes.

Brindar asistencia técnica posventa.

Requisitos:

Tener conocimientos avanzados en Active Directory.

Tener conocimientos en administración de servidores Windows y/o

Tener conocimientos de herramientas de networking y administración de redes

Ingles oral intermedio/avanzado

Te ofrecemos:

Relación de dependencia.

Prepaga de primer nivel.

Modalidad hibrida de trabajo: 3 días home, 2 presencial

Almuerzo los días presenciales.

Reintegro de gastos de transporte.

Curso de ingles.

Cursos de ciberseguridad.

Masajes en la oficina.

Día de cumpleaños off + gift

Notebook + Kit de bienvenida.

Oficina en zona microcentro. Horario lunes a viernes a 9:00 a 12:30h y 13:30 a 18:00h

Overview **Position contingent upon contract award** SOSi is seeking a highly qualified Junior Help Desk Specialist to support US Army requirements in the Europe & Africa Area of Responsibility (AOR). Essential Job Duties Provide Tier 1 and 2 enterprise IT help desk services including, but not limited to, incident management and problem resolution, in accordance with the Army IT Portfolio (AITP). Deliver end user and common device support for enterprise IT help desk services that include coordinating with the Army Enterprise Service Desk (AESD). Support ticket creation if the end user is unable to perform this function. Ensure help desk services are prioritized for Very Important Persons (VIPs) and maintain a VIP Tracker. Provide telephonic support when VIPs are traveling. Minimum Requirements Bachelor's degree or AA with 2+ years of experience, or high school with 4 years of relevant experience. An active in scope Secret security clearance. DOD Cyber Work Force (DCWF) 411 Certs: Security+ Network+ or A+ or equivalent. Proficiency in Microsoft Office suite including Word, PowerPoint, Excel, and SharePoint for document management and various administrative tasks. Ability to effectively communicate with internal and external stakeholders. Ability to follow processes, procedures, and direction to support client needs. Work Environment Normal office conditions with potential to perform duties in deployed locations. Core hours of operation are Monday through Friday, 0600 - 1700 May be requested to work evenings and weekends to meet program and contract needs. It is anticipated that contractor personnel will be required to travel on Temporary Duty (TDY) to various CONUS and OCONUS locations based on USAREUR-AF and Mission Partner requirements. Working at SOSi All interested individuals will receive consideration and will not be discriminated against for any reason.
SOSi is an equal employment opportunity employer and affirmative action employer. All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status. SOSi takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities.

Overview **CONTINGENT UPON CONTRACT AWARD** SOSi is seeking a highly qualified Senior Help Desk Specialist to support our government customer's requirements in the Europe & Africa Area of Responsibility (AOR). Essential Job Duties Manage and oversee performance of subordinate personnel performing this task. Ensure personnel are trained to provide Tier 1 and 2 enterprise IT help desk services including, but not limited to, incident management and problem resolution, in accordance with the Army IT Portfolio (AITP). Ensure help desk personnel are appropriately trained to deliver end user and common device support for enterprise IT help desk services that includes coordinating with the Army Enterprise Service Desk (AESD). Ensure subordinates support ticket creation if the end user is unable to perform this function. Ensure help desk services are prioritized for Very Important Persons (VIPs) and maintain a VIP Tracker. The contractor shall provide telephonic support when VIPs are traveling. Minimum Requirements Bachelor's degree with a minimum of 8 years' experience, or an Associate's degree with a minimum of 10 years' experience, or a high school diploma with a minimum of 12 years' experience An active Secret security clearance with an SSBI. DOD Cyber Work Force (DCWF) 411 Certs: CND or GFACT or GSEC or Security+ or equivalent. Plan, direct, or coordinate activities related to program and project management support. Analyze business needs and translate them into actionable requirements for IT projects. Support the development and maintenance of program management documentation, such as the Program Management Plan (PMP) and Work Breakdown Structure (WBS). Facilitate communication between technical teams and stakeholders. Contributes to the development and implementation of the TO management portal. Analyze project progress, financial data, and risks to provide insights and recommendations. Proficiency in Microsoft Office suite including Word, PowerPoint, Excel, and SharePoint for document management and various administrative tasks. Experience producing metrics and reports using Microsoft Office tools. Demonstrated history of discretion, independent judgment, and self-direction. Work Environment Normal office conditions with potential to perform duties in deployed locations. Core hours of operation are Monday through Friday, 0600 - 1700. May be requested to work evenings and weekends to meet program and contract needs. It is anticipated that contractor personnel will be required to travel on Temporary Duty (TDY) to various CONUS and OCONUS locations based on USAREUR-AF and Mission Partner requirements.  Working at SOSi All interested individuals will receive consideration and will not be discriminated against for any reason.
SOSi is an equal employment opportunity employer and affirmative action employer. All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status. SOSi takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities.

Overview **CONTINGENT UPON CONTRACT AWARD** SOSi is seeking a highly qualified Junior Help Desk Specialist to support US Army requirements in the Europe & Africa Area of Responsibility (AOR). Essential Job Duties Provide Tier 1 and 2 enterprise IT help desk services including, but not limited to, incident management and problem resolution, in accordance with the Army IT Portfolio (AITP). Deliver end user and common device support for enterprise IT help desk services that include coordinating with the Army Enterprise Service Desk (AESD). Support ticket creation if the end user is unable to perform this function. Ensure help desk services are prioritized for Very Important Persons (VIPs) and maintain a VIP Tracker. Provide telephonic support when VIPs are traveling. Minimum Requirements Bachelor's degree or AA with 2+ years of experience, or high school with 4 years of relevant experience. An active in scope Secret security clearance. DOD Cyber Work Force (DCWF) 411 Certs: Security+ Network+ or A+ or equivalent. Proficiency in Microsoft Office suite including Word, PowerPoint, Excel, and SharePoint for document management and various administrative tasks. Ability to effectively communicate with internal and external stakeholders. Ability to follow processes, procedures, and direction to support client needs. Work Environment Normal office conditions with potential to perform duties in deployed locations. Core hours of operation are Monday through Friday, 0600 - 1700 May be requested to work evenings and weekends to meet program and contract needs. It is anticipated that contractor personnel will be required to travel on Temporary Duty (TDY) to various CONUS and OCONUS locations based on USAREUR-AF and Mission Partner requirements.  Working at SOSi All interested individuals will receive consideration and will not be discriminated against for any reason.
SOSi is an equal employment opportunity employer and affirmative action employer. All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status. SOSi takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities.

Overview **Position contingent upon contract award** SOSi is seeking a highly qualified Senior Help Desk Specialist to support US Army requirements in the Europe & Africa Area of Responsibility (AOR). Essential Job Duties Manage and oversee performance of subordinate personnel performing this task. Ensure personnel are trained to provide Tier 1 and 2 enterprise IT help desk services including, but not limited to, incident management and problem resolution, in accordance with the Army IT Portfolio (AITP). Ensure help desk personnel are appropriately trained to deliver end user and common device support for enterprise IT help desk services that includes coordinating with the Army Enterprise Service Desk (AESD). Ensure subordinates support ticket creation if the end user is unable to perform this function. Ensure help desk services are prioritized for Very Important Persons (VIPs) and maintain a VIP Tracker. The contractor shall provide telephonic support when VIPs are traveling. Minimum Requirements Bachelor's degree with a minimum of 8 years' experience, or an Associate's degree with a minimum of 10 years' experience, or a high school diploma with a minimum of 12 years' experience An active Secret security clearance with an SSBI. DOD Cyber Work Force (DCWF) 411 Certs: CND or GFACT or GSEC or Security+ or equivalent. Plan, direct, or coordinate activities related to program and project management support. Analyze business needs and translate them into actionable requirements for IT projects. Support the development and maintenance of program management documentation, such as the Program Management Plan (PMP) and Work Breakdown Structure (WBS). Facilitate communication between technical teams and stakeholders. Contributes to the development and implementation of the TO management portal. Analyze project progress, financial data, and risks to provide insights and recommendations. Proficiency in Microsoft Office suite including Word, PowerPoint, Excel, and SharePoint for document management and various administrative tasks. Experience producing metrics and reports using Microsoft Office tools. Demonstrated history of discretion, independent judgment, and self-direction. Work Environment Normal office conditions with potential to perform duties in deployed locations. Core hours of operation are Monday through Friday, 0600 - 1700 May be requested to work evenings and weekends to meet program and contract needs. It is anticipated that contractor personnel will be required to travel on Temporary Duty (TDY) to various CONUS and OCONUS locations based on USAREUR-AF and Mission Partner requirements.  Working at SOSi All interested individuals will receive consideration and will not be discriminated against for any reason.
SOSi is an equal employment opportunity employer and affirmative action employer. All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status. SOSi takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities.