2.312 Jobs für Cloud Support in Deutschland

Unser Kunde ist ein führendes Technologieunternehmen und sucht einen erfahrenen Senior Cloud Support Engineer, der unser Remote-Support-Team verstärkt. In dieser Position sind Sie die erste Anlaufstelle für unsere Kunden bei technischen Herausforderungen und bieten erstklassigen Support für unsere Cloud-Infrastruktur. Ihre Hauptverantwortung ist die Diagnose, Behebung und Dokumentation komplexer technischer Probleme, die unsere Kunden betreffen. Sie arbeiten eng mit unseren internen Entwicklungs- und Betriebsteams zusammen, um Kundenfeedback zu sammeln und zur Verbesserung unserer Produkte und Dienstleistungen beizutragen. Zu Ihren Aufgaben gehört die Bereitstellung von technischer Beratung, die Unterstützung bei der Implementierung und Konfiguration unserer Cloud-Lösungen sowie die Schulung von Kunden in Bezug auf die Nutzung unserer Plattformen. Sie müssen über fundierte Kenntnisse in Cloud-Technologien wie AWS, Azure oder Google Cloud verfügen, sowie Erfahrung mit Containerisierungstechnologien (Docker, Kubernetes) und DevOps-Tools (CI/CD, Infrastructure as Code). Ausgezeichnete Kenntnisse in Skriptsprachen wie Python oder Bash sind ebenfalls erforderlich. Sie sollten über mindestens fünf Jahre Erfahrung im technischen Support oder in einer ähnlichen Rolle verfügen. Hervorragende analytische Fähigkeiten, Problemlösungskompetenz und die Fähigkeit, auch unter Druck ruhig und effizient zu arbeiten, sind entscheidend. Diese Stelle ist zu 100% remote und erfordert eine hohe Selbstorganisation, Proaktivität und exzellente Kommunikationsfähigkeiten in Deutsch und Englisch. Wenn Sie sich für Technologie begeistern und gerne komplexe technische Probleme lösen, passen Sie perfekt in unser dynamisches, virtuelles Team.
Standortinformationen: Diese Rolle ist vollständig remote, mit einem Fokus auf die Region Duisburg, North Rhine-Westphalia, DE .

Description
AWS is set to introduce the inaugural European Sovereign Cloud (ESC), to spearhead this initiative, we are actively seeking support engineers in this space.
Amazon Web Services is the market leader and technology forerunner in the Cloud business.
As a member of the AWS Support team for ESC you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications in ESC. Proficiency in oral and written communication skills in German & English Language is a requirement. As a Cloud Support Engineer, you will act as the u2018Cloud Ambassadoru2019 across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment. For more information on ESC please check out our blog: you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?
If you fit the description, you might be the person we are looking for! We are a team that is passionate about cloud computing, and believe that world class support is critical to customer success.
Eligibility requirements:
* Fluency in written and spoken German and English is required.
* Successful applicants must have the legal right to work in Germany
* Amazon will provide relocation support for successful applicants relocating within the European Union.
* This position involves On-call responsibility.
Key job responsibilities
First and foremost this is a customer support role u2013 in The Cloud.
On a typical day, a Support Engineer will be primarily responsible for solving customeru2019s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives to ensure better customer experience and compliance with global AWS standards, practices and policies.
This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis.
A day in the life
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. Youu2019ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasnu2019t followed a traditional path, or includes alternative experiences, donu2019t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the worldu2019s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating u2014 thatu2019s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
Weu2019re continuously raising our performance bar as we strive to become Earthu2019s Best Employer. Thatu2019s why youu2019ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, thereu2019s nothing we canu2019t achieve.
Basic Qualifications
- This role requires you to be a national of an EU member state
- Excellent Oral/Written communication skill in the English and German language and a bacheloru2019s degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent 6 + months experience in a technical position
- Knowledge or experience with troubleshooting OS issues and knowledge or experience of the networking OSI model and knowledge or experience analysing, troubleshooting, and providing solutions for technical issues
Preferred Qualifications
- Experience in Monitoring and/or troubleshooting of: OS Administration (Linux/Windows) and Network Essentials (DNS, TCP/IP)
- Experience in one of the following areas: Databases, Big Data, Analytics, Security, Development languages (Python, Ruby, PHP, Java, .NET, C#, JavaScript), Storage or Content Delivery, DevOps, Windows, Linux or Networking
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
m/w/d
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.

Description
AWS is set to introduce the inaugural European Sovereign Cloud (ESC), to spearhead this initiative, we are actively seeking support engineers in this space.
Amazon Web Services is the market leader and technology forerunner in the Cloud business.
As a member of the AWS Support team for ESC you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications in ESC. Proficiency in oral and written communication skills in German & English Language is a requirement. As a Cloud Support Engineer, you will act as the u2018Cloud Ambassadoru2019 across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment. For more information on ESC please check out our blog: you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?
If you fit the description, you might be the person we are looking for! We are a team that is passionate about cloud computing, and believe that world class support is critical to customer success.
Eligibility requirements:
* Fluency in written and spoken German and English is required.
* Successful applicants must have the legal right to work in Germany
* Amazon will provide relocation support for successful applicants relocating within the European Union.
* This position involves On-call responsibility.
Key job responsibilities
First and foremost this is a customer support role u2013 in The Cloud.
On a typical day, a Support Engineer will be primarily responsible for solving customeru2019s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives to ensure better customer experience and compliance with global AWS standards, practices and policies.
This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis.
A day in the life
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. Youu2019ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasnu2019t followed a traditional path, or includes alternative experiences, donu2019t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the worldu2019s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating u2014 thatu2019s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
Weu2019re continuously raising our performance bar as we strive to become Earthu2019s Best Employer. Thatu2019s why youu2019ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, thereu2019s nothing we canu2019t achieve.
Basic Qualifications
This role requires you to be a national of an EU member state
Excellent Oral/Written communication skill in the English and German language and a bacheloru2019s degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent 6 + months experience in a technical position
Knowledge or experience with troubleshooting OS issues and knowledge or experience of the networking OSI model and knowledge or experience analysing, troubleshooting, and providing solutions for technical issues
Preferred Qualifications
Experience in Monitoring and/or troubleshooting of: OS Administration (Linux/Windows) and Network Essentials (DNS, TCP/IP)
Experience in one of the following areas: Databases, Big Data, Analytics, Security, Development languages (Python, Ruby, PHP, Java, .NET, C#, JavaScript), Storage or Content Delivery, DevOps, Windows, Linux or Networking
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
m/w/d
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.

Description
AWS is set to introduce the inaugural European Sovereign Cloud (ESC), to spearhead this initiative, we are actively seeking support engineers in this space.
Amazon Web Services is the market leader and technology forerunner in the Cloud business.
As a member of the AWS Support team for ESC you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications in ESC. Proficiency in oral and written communication skills in German & English Language is a requirement. As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment. For more information on ESC please check out our blog: you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?
If you fit the description, you might be the person we are looking for! We are a team that is passionate about cloud computing, and believe that world class support is critical to customer success.
Eligibility requirements:
* Fluency in written and spoken German and English is required.
* Successful applicants must have the legal right to work in Germany
* Amazon will provide relocation support for successful applicants relocating within the European Union.
* This position involves On-call responsibility.
Key job responsibilities
First and foremost this is a customer support role - in The Cloud.
On a typical day, a Support Engineer will be primarily responsible for solving customer's cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives to ensure better customer experience and compliance with global AWS standards, practices and policies.
This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis.
A day in the life
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Basic Qualifications
This role requires you to be a national of an EU member state
Excellent Oral/Written communication skill in the English and German language and a bachelor's degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent 6 + months experience in a technical position
Knowledge or experience with troubleshooting OS issues and knowledge or experience of the networking OSI model and knowledge or experience analysing, troubleshooting, and providing solutions for technical issues
Preferred Qualifications
Experience in Monitoring and/or troubleshooting of: OS Administration (Linux/Windows) and Network Essentials (DNS, TCP/IP)
Experience in one of the following areas: Databases, Big Data, Analytics, Security, Development languages (Python, Ruby, PHP, Java, .NET, C#, JavaScript), Storage or Content Delivery, DevOps, Windows, Linux or Networking
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
m/w/d
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
AWS is set to introduce the inaugural European Sovereign Cloud (ESC), to spearhead this initiative, we are actively seeking support engineers in this space.
Amazon Web Services is the market leader and technology forerunner in the Cloud business.
As a member of the AWS Support team for ESC you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications in ESC. Proficiency in oral and written communication skills in German & English Language is a requirement. As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment. For more information on ESC please check out our blog: you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?
If you fit the description, you might be the person we are looking for! We are a team that is passionate about cloud computing, and believe that world class support is critical to customer success.
Eligibility requirements:
* Fluency in written and spoken German and English is required.
* Successful applicants must have the legal right to work in Germany
* Amazon will provide relocation support for successful applicants relocating within the European Union.
* This position involves On-call responsibility.
Key job responsibilities
First and foremost this is a customer support role - in The Cloud.
On a typical day, a Support Engineer will be primarily responsible for solving customer's cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives to ensure better customer experience and compliance with global AWS standards, practices and policies.
This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis.
A day in the life
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Basic Qualifications
This role requires you to be a national of an EU member state
Excellent Oral/Written communication skill in the English and German language and a bachelor's degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent 6 + months experience in a technical position
Knowledge or experience with troubleshooting OS issues and knowledge or experience of the networking OSI model and knowledge or experience analysing, troubleshooting, and providing solutions for technical issues
Preferred Qualifications
Experience in Monitoring and/or troubleshooting of: OS Administration (Linux/Windows) and Network Essentials (DNS, TCP/IP)
Experience in one of the following areas: Databases, Big Data, Analytics, Security, Development languages (Python, Ruby, PHP, Java, .NET, C#, JavaScript), Storage or Content Delivery, DevOps, Windows, Linux or Networking
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
m/w/d
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
AWS is set to introduce the inaugural European Sovereign Cloud (ESC), to spearhead this initiative, we are actively seeking support engineers in this space.
Amazon Web Services is the market leader and technology forerunner in the Cloud business.
As a member of the AWS Support team for ESC you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications in ESC. Proficiency in oral and written communication skills in German & English Language is a requirement. As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment. For more information on ESC please check out our blog: you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?
If you fit the description, you might be the person we are looking for! We are a team that is passionate about cloud computing, and believe that world class support is critical to customer success.
Eligibility requirements:
* Fluency in written and spoken German and English is required.
* Successful applicants must have the legal right to work in Germany
* Amazon will provide relocation support for successful applicants relocating within the European Union.
* This position involves On-call responsibility.
Key job responsibilities
First and foremost this is a customer support role - in The Cloud.
On a typical day, a Support Engineer will be primarily responsible for solving customer's cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives to ensure better customer experience and compliance with global AWS standards, practices and policies.
This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis.
A day in the life
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Basic Qualifications
- This role requires you to be a national of an EU member state
- Excellent Oral/Written communication skill in the English and German language and a bachelor's degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent 6 + months experience in a technical position
- Knowledge or experience with troubleshooting OS issues and knowledge or experience of the networking OSI model and knowledge or experience analysing, troubleshooting, and providing solutions for technical issues
Preferred Qualifications
- Experience in Monitoring and/or troubleshooting of: OS Administration (Linux/Windows) and Network Essentials (DNS, TCP/IP)
- Experience in one of the following areas: Databases, Big Data, Analytics, Security, Development languages (Python, Ruby, PHP, Java, .NET, C#, JavaScript), Storage or Content Delivery, DevOps, Windows, Linux or Networking
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
m/w/d
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Unser Kunde ist ein führender Anbieter von Cloud-Lösungen und sucht einen erfahrenen Senior Cloud Support Engineer (m/w/d) zur Verstärkung seines globalen Remote-Support-Teams. In dieser spannenden Position sind Sie für die Bereitstellung von technischem Premium-Support für unsere Unternehmenskunden verantwortlich, die unsere komplexen Cloud-Infrastrukturen nutzen. Sie werden tiefe technische Probleme lösen, proaktive Empfehlungen zur Systemoptimierung geben und als Eskalationsinstanz für kritische Anfragen fungieren. Die Rolle erfordert exzellente Troubleshooting-Fähigkeiten, ein breites Verständnis von Cloud-Technologien und die Fähigkeit, effektiv mit Kunden auf verschiedenen Ebenen zu kommunizieren. Da die Position vollständig remote ist, bieten wir Ihnen die Flexibilität, von Ihrem Homeoffice aus zu arbeiten, mit einem starken Fokus auf Zusammenarbeit und Wissensaustausch innerhalb des verteilten Teams.

Hauptverantwortlichkeiten:

• Bereitstellung von erstklassigem technischen Support für Kunden bei der Nutzung unserer Cloud-Plattformen (IaaS, PaaS, SaaS).
• Analyse und Behebung komplexer technischer Probleme im Bereich Netzwerk, Betriebssysteme, Datenbanken und Anwendungsarchitekturen in der Cloud.
• Durchführung von Root-Cause-Analysen und Dokumentation der Lösungsfindung.
• Entwicklung und Implementierung von Workarounds und permanenten Lösungen für wiederkehrende Probleme.
• Enge Zusammenarbeit mit Entwicklungs-, Operations- und Produktteams zur Verbesserung unserer Dienste und zur Behebung von Softwarefehlern.
• Beratung von Kunden zur optimalen Nutzung unserer Cloud-Services und zur Erreichung ihrer Geschäftsziele.
• Erstellung und Pflege von technischer Dokumentation, Wissensdatenbankartikeln und Best-Practice-Guides.
• Teilnahme an einem Bereitschaftsdienstmodell zur Abdeckung von 24/7-Supportanfragen.
• Mentoring und Coaching von Junior-Supportingenieuren.
• Beitrag zur kontinuierlichen Verbesserung unserer Supportprozesse und -tools.

Anforderungen:

• Abgeschlossenes Studium der Informatik, Wirtschaftsinformatik oder einer verwandten technischen Disziplin, oder vergleichbare praktische Erfahrung.
• Mindestens 5 Jahre Erfahrung im technischen Support oder in einer ähnlichen Rolle (z.B. Systemadministration, Cloud Engineering) mit starkem Kundenfokus.
• Tiefgreifende Kenntnisse in mindestens einem großen Cloud-Provider-Ökosystem (AWS, Azure, GCP).
• Erfahrung mit Containerisierungstechnologien (Docker, Kubernetes) und Microservices-Architekturen.
• Fundierte Kenntnisse in Linux/Unix und Windows Server-Betriebssystemen.
• Erfahrung mit Netzwerkprotokollen (TCP/IP, DNS, HTTP/S) und Firewall-Konfigurationen.
• Kenntnisse in Datenbanktechnologien (SQL, NoSQL) und deren Administration.
• Hervorragende analytische und Problemlösungsfähigkeiten.
• Starke Kommunikationsfähigkeiten, sowohl schriftlich als auch mündlich, mit der Fähigkeit, technische Konzepte klar zu vermitteln.
• Fließende Deutsch- und Englischkenntnisse sind zwingend erforderlich.
• Fähigkeit, selbstständig und eigenverantwortlich in einem Remote-Umfeld zu arbeiten.

Diese Position bietet eine einzigartige Gelegenheit, in einem hochdynamischen technologischen Umfeld tätig zu sein und einen direkten Einfluss auf den Erfolg unserer Kunden zu nehmen. Profitieren Sie von einer flexiblen, remote-basierten Arbeitsumgebung und gestalten Sie die Zukunft der Cloud-Technologie mit. Der Standort für die Koordination ist **Hannover, Lower Saxony, DE**, aber die Arbeit ist vollständig aus dem Homeoffice zu erbringen.

Unser Klient sucht einen engagierten und technikaffinen Cloud Support Specialist (m/w/d) für eine vollständig remote zu besetzende Position. Als Teil unseres globalen Support-Teams spielen Sie eine entscheidende Rolle bei der Sicherstellung eines reibungslosen Betriebs und der Bereitstellung exzellenter technischer Unterstützung für unsere Cloud-basierten Dienste. Wenn Sie eine Leidenschaft für Cloud-Technologien haben und gerne eigenverantwortlich aus dem Homeoffice arbeiten, ist dies Ihre Chance.

Ihre Hauptaufgaben:

• Bereitstellung von erstklassigem technischem Support für unsere Kunden über verschiedene Kanäle (E-Mail, Chat, Telefon).
• Analyse und Behebung von technischen Problemen im Zusammenhang mit unseren Cloud-Plattformen und -Anwendungen.
• Dokumentation von Kundenanfragen, Problemlösungen und Erstellung von Wissensartikeln für unser Support-Portal.
• Zusammenarbeit mit den Entwicklungs- und Betriebsteams zur Eskalation komplexer Probleme und zur Verbesserung unserer Produkte.
• Überwachung der Systemperformance und proaktive Identifizierung potenzieller Probleme.
• Unterstützung bei der Implementierung und Konfiguration neuer Cloud-Services für Kunden.
• Beratung von Kunden bezüglich Best Practices und optimaler Nutzung unserer Cloud-Lösungen.
• Regelmäßige Teilnahme an virtuellen Team-Meetings und Schulungen, um Ihr Wissen auf dem neuesten Stand zu halten.

Ihr Profil:

• Erfolgreich abgeschlossene Ausbildung im IT-Bereich oder vergleichbare Qualifikation mit relevanter Berufserfahrung im technischen Support.
• Fundierte Kenntnisse in Cloud-Computing-Konzepten und -Plattformen (z.B. AWS, Azure, Google Cloud).
• Erfahrung im Umgang mit Ticketsystemen und CRM-Software.
• Starke analytische Fähigkeiten und eine systematische Herangehensweise an die Problemlösung.
• Ausgezeichnete Kommunikationsfähigkeiten, insbesondere im schriftlichen und mündlichen Ausdruck, um technische Sachverhalte verständlich zu erklären.
• Selbstständige und strukturierte Arbeitsweise mit hoher Eigenmotivation, um im Remote-Umfeld erfolgreich zu sein.
• Teamfähigkeit und Bereitschaft zur Zusammenarbeit mit internationalen Kollegen.
• Gute Englischkenntnisse in Wort und Schrift sind unerlässlich, weitere Sprachen sind von Vorteil.

Wir bieten Ihnen die Flexibilität, von überall aus zu arbeiten, sowie die Möglichkeit, Teil eines wachsenden und dynamischen Unternehmens zu werden. Nutzen Sie diese Chance, Ihre Karriere im Cloud-Bereich voranzutreiben.

Unser Kunde sucht einen hochqualifizierten und erfahrenen Senior Cloud Support Engineer (m/w/d) zur Verstärkung seines Remote-Teams. Diese Position bietet die einzigartige Gelegenheit, von überall aus zu arbeiten und eine Schlüsselrolle bei der Unterstützung und Optimierung unserer komplexen Cloud-Infrastruktur zu spielen. Sie sind verantwortlich für die Diagnose und Lösung von technischen Problemen, die Sicherstellung der Systemverfügbarkeit und die enge Zusammenarbeit mit Entwicklungs- und Betriebsteams, um ein reibungsloses Kundenerlebnis zu gewährleisten.

Ihre Hauptaufgaben:

• Bereitstellung von erstklassigem technischen Support für Cloud-basierte Dienste und Infrastrukturen.
• Analyse und Behebung komplexer technischer Probleme, einschließlich Performance-Engpässen, Ausfällen und Konfigurationsfehlern.
• Proaktive Überwachung der Cloud-Umgebung zur Identifizierung und Behebung potenzieller Probleme.
• Erstellung und Pflege von technischer Dokumentation, Wissensdatenbankartikeln und Troubleshooting-Guides.
• Zusammenarbeit mit Entwicklungs-, QA- und DevOps-Teams zur Verbesserung der Servicequalität und Stabilität.
• Durchführung von Root-Cause-Analysen und Implementierung präventiver Maßnahmen.
• Beratung von Kunden und internen Teams bei technischen Fragen und Herausforderungen.
• Beteiligung an der Weiterentwicklung und Automatisierung von Support-Prozessen.
• Bereitschaft zur Teilnahme an einem Bereitschaftsdienstmodell zur Abdeckung von 24/7-Supportbedarfen (Rotation).

Ihr Profil:

• Abgeschlossenes Studium der Informatik, Wirtschaftsinformatik oder eine vergleichbare Qualifikation.
• Mindestens 5 Jahre Berufserfahrung im Bereich IT-Support, Systemadministration oder Cloud Engineering.
• Fundierte Kenntnisse in mindestens einer großen Cloud-Plattform (AWS, Azure, GCP).
• Erfahrung mit Containerisierungstechnologien (Docker, Kubernetes) ist ein Plus.
• Solide Kenntnisse von Betriebssystemen (Linux/Windows) und Netzwerkprotokollen.
• Erfahrung mit Skriptsprachen (z.B. Python, Bash) zur Automatisierung ist von Vorteil.
• Starke analytische Fähigkeiten und Problemlösungsstrategien.
• Ausgeprägte Kommunikationsfähigkeiten in Deutsch und Englisch, sowohl schriftlich als auch mündlich.
• Fähigkeit, selbstständig und proaktiv in einem Remote-Umfeld zu arbeiten.
• Hohe Serviceorientierung und Kundenfokussierung.

Wir bieten Ihnen eine spannende und herausfordernde Position in einem zukunftsorientierten Unternehmen mit der Flexibilität des Remote-Arbeitens. Sie werden Teil eines engagierten und kollaborativen Teams, das Wert auf Innovation und kontinuierliche Verbesserung legt. Wenn Sie bereit sind, Ihr Fachwissen einzubringen und sich in einem dynamischen Umfeld weiterzuentwickeln, freuen wir uns auf Ihre Bewerbung.