1.208 Jobs für Cloud Support in Deutschland

Unser Klient, ein global agierendes Technologieunternehmen, sucht einen erfahrenen Senior Cloud Support Engineer (m/w/d) für eine vollständig remote zu besetzende Position. In dieser Rolle sind Sie die primäre technische Anlaufstelle für unsere anspruchsvollen Kunden, bieten erstklassigen Support für unsere Cloud-basierten Dienste und stellen sicher, dass die Kundenzufriedenheit auf höchstem Niveau bleibt. Sie sind verantwortlich für die Analyse komplexer technischer Probleme, die Entwicklung und Implementierung von Lösungen sowie die proaktive Überwachung von Systemen, um potenzielle Ausfälle zu verhindern. Ihre Expertise wird in der Fehlerbehebung von Netzwerk-, Betriebssystem- und Anwendungsstörungen sowie in der Eskalation und Koordination mit den Entwicklungs- und Operations-Teams gefragt sein. Sie entwickeln und pflegen Wissensdatenbanken, Dokumentationen und Best Practices, um die Effizienz des Supports zu steigern und das Kunden-Self-Service-Angebot zu verbessern. Die Beratung von Kunden zur optimalen Nutzung unserer Cloud-Plattformen und die Durchführung von Schulungen gehören ebenfalls zu Ihren Aufgaben. Wir erwarten von Ihnen einen Abschluss in Informatik, Wirtschaftsinformatik oder einem vergleichbaren technischen Bereich sowie mindestens 5 Jahre nachweisbare Erfahrung im technischen Support, vorzugsweise im Cloud-Umfeld (AWS, Azure, GCP). Tiefgehende Kenntnisse in Netzwerkprotokollen (TCP/IP, DNS, HTTP), Betriebssystemen (Linux/Windows), Containerisierung (Docker, Kubernetes) und Skriptsprachen (Python, Bash) sind unerlässlich. Starke analytische Fähigkeiten, eine ruhige und lösungsorientierte Herangehensweise an komplexe Probleme sowie die Fähigkeit, unter Druck zu arbeiten und Prioritäten effektiv zu setzen, sind entscheidend. Hervorragende Kommunikationsfähigkeiten in Deutsch und Englisch sind zwingend erforderlich, da Sie mit internationalen Kunden und Teams interagieren. Sie sind ein Teamplayer, der eigenverantwortlich arbeitet und Freude daran hat, anderen zu helfen und Wissen zu teilen. Wenn Sie bereit sind, in einem dynamischen und flexiblen Remote-Umfeld zu arbeiten und die technische Exzellenz für unsere Kunden sicherzustellen, dann freuen wir uns auf Ihre aussagekräftige Bewerbung.

Unser Kunde ist ein weltweit führender Anbieter von Cloud-Lösungen und sucht dringend einen erfahrenen Senior Cloud Support Engineer zur Verstärkung seines globalen Remote-Teams. Diese Position ist zu 100% remote und bietet die Flexibilität, von jedem Ort aus zu arbeiten, solange Sie über eine stabile Internetverbindung verfügen. Als Senior Cloud Support Engineer sind Sie die erste Anlaufstelle für unsere anspruchsvollsten Kunden und bearbeiten komplexe technische Probleme, die mit unserer Cloud-Infrastruktur zusammenhängen. Ihre Hauptverantwortung besteht darin, tiefgreifende technische Unterstützung zu leisten, Ursachenanalysen durchzuführen und dauerhafte Lösungen für kritische Incidents zu implementieren. Sie arbeiten eng mit unseren Entwicklungs- und Betriebsteams zusammen, um Produktschwachstellen zu identifizieren und zu beheben sowie die Kundenzufriedenheit auf höchstem Niveau zu halten. Zu Ihren täglichen Aufgaben gehören die Überwachung der Systemleistung, die Fehlerbehebung bei komplexen Netzwerk- und Systemproblemen, die Dokumentation von technischen Lösungen und die proaktive Kommunikation mit Kunden über Systemstatus und Wartungsarbeiten. Sie werden auch an der Erstellung und Pflege von Wissensdatenbankartikeln und Schulungsmaterialien für interne und externe Benutzer beteiligt sein. Ein abgeschlossenes Studium der Informatik, Informationstechnologie oder eines verwandten Bereichs ist erforderlich, kombiniert mit mindestens fünf Jahren relevanter Berufserfahrung im technischen Support, insbesondere im Cloud-Umfeld. Sie verfügen über exzellente Kenntnisse in mindestens einer der führenden Cloud-Plattformen (AWS, Azure, GCP) und sind vertraut mit Containerisierungstechnologien wie Docker und Kubernetes. Fundierte Kenntnisse in Betriebssystemen (Linux/Windows), Netzwerkinfrastrukturen (TCP/IP, DNS, Firewalls) und Skriptsprachen (z.B. Python, Bash) sind unerlässlich. Sie müssen über herausragende Kommunikationsfähigkeiten in Deutsch und Englisch verfügen, sowohl schriftlich als auch mündlich, um effektiv mit internationalen Teams und Kunden interagieren zu können. Ausgeprägte analytische Fähigkeiten, eine strukturierte Arbeitsweise und die Fähigkeit, auch unter Druck ruhig und lösungsorientiert zu bleiben, zeichnen Sie aus. Wir bieten eine attraktive Vergütung, umfangreiche Sozialleistungen und die Möglichkeit, in einem innovativen und zukunftsorientierten Unternehmen mit einer starken Remote-Kultur zu arbeiten. Wenn Sie Leidenschaft für Technologie mitbringen und gerne komplexe Herausforderungen meistern, freuen wir uns auf Ihre Bewerbung.

Description
AWS is set to introduce the inaugural European Sovereign Cloud (ESC), to spearhead this initiative, we are actively seeking support engineers in this space.
Amazon Web Services is the market leader and technology forerunner in the Cloud business.
As a member of the AWS Support team for ESC you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications in ESC. Proficiency in oral and written communication skills in German & English Language is a requirement. As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment. For more information on ESC please check out our blog: you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?
If you fit the description, you might be the person we are looking for! We are a team that is passionate about cloud computing, and believe that world class support is critical to customer success.
Eligibility requirements:
* Fluency in written and spoken German and English is required.
* Successful applicants must have the legal right to work in Germany
* Amazon will provide relocation support for successful applicants relocating within the European Union.
* This position involves On-call responsibility.
Key job responsibilities
First and foremost this is a customer support role - in The Cloud.
On a typical day, a Support Engineer will be primarily responsible for solving customer's cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives to ensure better customer experience and compliance with global AWS standards, practices and policies.
This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis.
A day in the life
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Basic Qualifications
This role requires you to be a national of an EU member state
Excellent Oral/Written communication skill in the English and German language and a bachelor's degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent 6 + months experience in a technical position
Knowledge or experience with troubleshooting OS issues and knowledge or experience of the networking OSI model and knowledge or experience analysing, troubleshooting, and providing solutions for technical issues
Preferred Qualifications
Experience in Monitoring and/or troubleshooting of: OS Administration (Linux/Windows) and Network Essentials (DNS, TCP/IP)
Experience in one of the following areas: Databases, Big Data, Analytics, Security, Development languages (Python, Ruby, PHP, Java, .NET, C#, JavaScript), Storage or Content Delivery, DevOps, Windows, Linux or Networking
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
m/w/d
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
AWS is set to introduce the inaugural European Sovereign Cloud (ESC), to spearhead this initiative, we are actively seeking support engineers in this space.
Amazon Web Services is the market leader and technology forerunner in the Cloud business.
As a member of the AWS Support team for ESC you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications in ESC. Proficiency in oral and written communication skills in German & English Language is a requirement. As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment. For more information on ESC please check out our blog: you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?
If you fit the description, you might be the person we are looking for! We are a team that is passionate about cloud computing, and believe that world class support is critical to customer success.
Eligibility requirements:
* Fluency in written and spoken German and English is required.
* Successful applicants must have the legal right to work in Germany
* Amazon will provide relocation support for successful applicants relocating within the European Union.
* This position involves On-call responsibility.
Key job responsibilities
First and foremost this is a customer support role - in The Cloud.
On a typical day, a Support Engineer will be primarily responsible for solving customer's cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives to ensure better customer experience and compliance with global AWS standards, practices and policies.
This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis.
A day in the life
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Basic Qualifications
This role requires you to be a national of an EU member state
Excellent Oral/Written communication skill in the English and German language and a bachelor's degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent 6 + months experience in a technical position
Knowledge or experience with troubleshooting OS issues and knowledge or experience of the networking OSI model and knowledge or experience analysing, troubleshooting, and providing solutions for technical issues
Preferred Qualifications
Experience in Monitoring and/or troubleshooting of: OS Administration (Linux/Windows) and Network Essentials (DNS, TCP/IP)
Experience in one of the following areas: Databases, Big Data, Analytics, Security, Development languages (Python, Ruby, PHP, Java, .NET, C#, JavaScript), Storage or Content Delivery, DevOps, Windows, Linux or Networking
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
m/w/d
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
AWS is set to introduce the inaugural European Sovereign Cloud (ESC), to spearhead this initiative, we are actively seeking support engineers in this space.
Amazon Web Services is the market leader and technology forerunner in the Cloud business.
As a member of the AWS Support team for ESC you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications in ESC. Proficiency in oral and written communication skills in German & English Language is a requirement. As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment. For more information on ESC please check out our blog: you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?
If you fit the description, you might be the person we are looking for! We are a team that is passionate about cloud computing, and believe that world class support is critical to customer success.
Eligibility requirements:
* Fluency in written and spoken German and English is required.
* Successful applicants must have the legal right to work in Germany
* Amazon will provide relocation support for successful applicants relocating within the European Union.
* This position involves On-call responsibility.
Key job responsibilities
First and foremost this is a customer support role - in The Cloud.
On a typical day, a Support Engineer will be primarily responsible for solving customer's cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives to ensure better customer experience and compliance with global AWS standards, practices and policies.
This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis.
A day in the life
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Basic Qualifications
- This role requires you to be a national of an EU member state
- Excellent Oral/Written communication skill in the English and German language and a bachelor's degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent 6 + months experience in a technical position
- Knowledge or experience with troubleshooting OS issues and knowledge or experience of the networking OSI model and knowledge or experience analysing, troubleshooting, and providing solutions for technical issues
Preferred Qualifications
- Experience in Monitoring and/or troubleshooting of: OS Administration (Linux/Windows) and Network Essentials (DNS, TCP/IP)
- Experience in one of the following areas: Databases, Big Data, Analytics, Security, Development languages (Python, Ruby, PHP, Java, .NET, C#, JavaScript), Storage or Content Delivery, DevOps, Windows, Linux or Networking
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
m/w/d
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
AWS is set to introduce the inaugural European Sovereign Cloud (ESC), to spearhead this initiative, we are actively seeking support engineers in this space.
Amazon Web Services is the market leader and technology forerunner in the Cloud business.
As a member of the AWS Support team for ESC you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications in ESC. Proficiency in oral and written communication skills in German & English Language is a requirement. As a Cloud Support Engineer, you will act as the u2018Cloud Ambassadoru2019 across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment. For more information on ESC please check out our blog: you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?
If you fit the description, you might be the person we are looking for! We are a team that is passionate about cloud computing, and believe that world class support is critical to customer success.
Eligibility requirements:
* Fluency in written and spoken German and English is required.
* Successful applicants must have the legal right to work in Germany
* Amazon will provide relocation support for successful applicants relocating within the European Union.
* This position involves On-call responsibility.
Key job responsibilities
First and foremost this is a customer support role u2013 in The Cloud.
On a typical day, a Support Engineer will be primarily responsible for solving customeru2019s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives to ensure better customer experience and compliance with global AWS standards, practices and policies.
This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis.
A day in the life
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. Youu2019ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasnu2019t followed a traditional path, or includes alternative experiences, donu2019t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the worldu2019s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating u2014 thatu2019s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
Weu2019re continuously raising our performance bar as we strive to become Earthu2019s Best Employer. Thatu2019s why youu2019ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, thereu2019s nothing we canu2019t achieve.
Basic Qualifications
- This role requires you to be a national of an EU member state
- Excellent Oral/Written communication skill in the English and German language and a bacheloru2019s degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent 6 + months experience in a technical position
- Knowledge or experience with troubleshooting OS issues and knowledge or experience of the networking OSI model and knowledge or experience analysing, troubleshooting, and providing solutions for technical issues
Preferred Qualifications
- Experience in Monitoring and/or troubleshooting of: OS Administration (Linux/Windows) and Network Essentials (DNS, TCP/IP)
- Experience in one of the following areas: Databases, Big Data, Analytics, Security, Development languages (Python, Ruby, PHP, Java, .NET, C#, JavaScript), Storage or Content Delivery, DevOps, Windows, Linux or Networking
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
m/w/d
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.

Unser Klient, ein führender Anbieter von Cloud-Lösungen, sucht einen erfahrenen Senior Technical Support Engineer, der unser globales, remote arbeitendes Kundensupport-Team verstärkt. In dieser Rolle sind Sie die erste Anlaufstelle für unsere Unternehmenskunden bei komplexen technischen Herausforderungen im Zusammenhang mit unseren Cloud-Produkten und -Dienstleistungen.

Ihre Hauptaufgaben umfassen die Diagnose, Analyse und Lösung technischer Probleme, die von Kunden über verschiedene Kanäle (Telefon, E-Mail, Chat) gemeldet werden. Sie bieten proaktiven und reaktiven Support für unsere Cloud-Infrastruktur, Anwendungen und Dienste. Dies beinhaltet die Fehlerbehebung in komplexen Umgebungen, die Durchführung von Root-Cause-Analysen und die Erarbeitung von Workarounds oder dauerhaften Lösungen. Sie dokumentieren technische Lösungen und erstellen Wissensdatenbankartikel, um die Selbsthilfe der Kunden zu fördern und die Effizienz des Teams zu steigern. Die Zusammenarbeit mit Entwicklungs-, Betriebs- und Produktmanagementteams ist entscheidend, um technische Probleme zu lösen und die Produktqualität kontinuierlich zu verbessern. Sie sind auch an der Schulung von Junior-Support-Ingenieuren beteiligt.

Wir suchen Kandidaten mit einem Bachelor-Abschluss in Informatik, Informationstechnologie oder einem verwandten Bereich, oder mit vergleichbarer praktischer Erfahrung. Mindestens 5 Jahre Berufserfahrung im technischen Support, idealerweise im Bereich Cloud Computing (AWS, Azure, GCP) oder SaaS, sind unerlässlich. Tiefe Kenntnisse von Netzwerkprotokollen, Betriebssystemen (Linux/Windows Server) und Virtualisierungstechnologien sind erforderlich. Erfahrung mit Skriptsprachen (z. B. Python, Bash) und Containerisierung (Docker, Kubernetes) ist von Vorteil. Hervorragende Problemlösungsfähigkeiten, eine hohe Kundenorientierung und die Fähigkeit, unter Druck ruhig und professionell zu agieren, sind essenziell. Da es sich um eine vollständig remote Position handelt, sind exzellente Kommunikationsfähigkeiten, Selbstorganisation und die Fähigkeit, unabhängig und proaktiv zu arbeiten, unerlässlich. Fließende Englischkenntnisse sind ein Muss; Kenntnisse weiterer Sprachen sind von Vorteil. Unser Klient bietet eine dynamische Arbeitsumgebung, die Möglichkeit, an innovativen Technologien zu arbeiten, und attraktive Entwicklungsmöglichkeiten.

Werden Sie Teil unseres agilen und vollständig remote agierenden Teams als Senior Cloud Support Engineer (m/w/d)! In dieser Position sind Sie für die Bereitstellung und Wartung unserer hochverfügbaren Cloud-Infrastrukturen zuständig und unterstützen unsere Kunden bei technischen Herausforderungen. Sie analysieren komplexe Probleme, entwickeln effektive Lösungen und stellen sicher, dass unsere Kunden jederzeit optimal betreut werden. Zu Ihren Hauptaufgaben gehören die Überwachung, Fehlerbehebung und Optimierung von Cloud-Services (z.B. AWS, Azure, GCP), die Erstellung und Pflege von Dokumentationen sowie die Entwicklung und Implementierung von Automatisierungsskripten zur Effizienzsteigerung. Sie arbeiten eng mit unseren Entwicklungs- und Betriebsteams zusammen, um die Stabilität und Performance unserer Systeme kontinuierlich zu verbessern. Die Durchführung von Root Cause Analysen bei kritischen Vorfällen und die Ableitung von präventiven Maßnahmen gehören ebenfalls zu Ihrem Aufgabenbereich. Sie beraten und unterstützen unsere Kunden bei technischen Fragestellungen, bieten Schulungen an und tragen so aktiv zur Kundenzufriedenheit bei. Sie benötigen einen Bachelor-Abschluss in Informatik, einem verwandten Fachgebiet oder eine vergleichbare Qualifikation durch Berufserfahrung. Mindestens 5 Jahre Erfahrung im Cloud-Support und der Systemadministration sind unerlässlich, idealerweise mit Fokus auf eine oder mehrere der großen Cloud-Plattformen. Tiefgehende Kenntnisse in Netzwerkprotokollen, Betriebssystemen (Linux/Windows) und Containerisierungstechnologien (Docker, Kubernetes) sind von Vorteil. Starke analytische Fähigkeiten, Problemlösungskompetenz und die Fähigkeit, unter Druck ruhig zu bleiben, zeichnen Sie aus. Da diese Position vollständig remote ist, sind ausgezeichnete Kommunikationsfähigkeiten, Eigeninitiative und die Fähigkeit zur selbstständigen Arbeit im Homeoffice entscheidend. Wir bieten ein dynamisches Arbeitsumfeld, kontinuierliche Weiterbildungsmöglichkeiten und die Chance, an innovativen Cloud-Projekten mitzuwirken. Unser Hauptsitz ist zwar in **Nürnberg, Bayern, DE**, aber Ihre operative Tätigkeit findet ausschließlich remote statt. Bringen Sie Ihre Expertise ein und gestalten Sie mit uns die Zukunft der Cloud!

Unser Klient sucht einen hochqualifizierten und erfahrenen Senior Technical Support Engineer , der sich auf Cloud-Technologien spezialisiert hat, für eine vollständig remote Position. Als Teil unseres globalen technischen Supportteams werden Sie erstklassigen Support für unsere komplexen Cloud-Produkte und -Dienstleistungen leisten. Sie sind verantwortlich für die Diagnose, Problemlösung und Eskalation von technischen Anfragen und arbeiten eng mit unseren Kunden und internen Entwicklungs- und Produktteams zusammen. Diese Rolle erfordert tiefgreifendes technisches Wissen, exzellente Kommunikationsfähigkeiten und die Fähigkeit, in einem schnelllebigen Umfeld zu arbeiten.

Aufgaben und Verantwortlichkeiten:

• Bereitstellung von technischen Supportleistungen auf höchstem Niveau für unsere Cloud-Infrastruktur und -Dienste.
• Diagnose und Behebung komplexer technischer Probleme, einschließlich Performance-Engpässen, Konfigurationsfehlern und Integrationsschwierigkeiten.
• Dokumentation von Problemlösungen und Erstellung von Wissensdatenbankartikeln und Anleitungen.
• Analyse von Systemprotokollen und Metriken zur Identifizierung von Ursachen für Probleme.
• Zusammenarbeit mit unseren Kunden per Telefon, E-Mail und über unser Support-Portal, um ihre technischen Herausforderungen zu verstehen und zu lösen.
• Eskalation von technischen Problemen an interne Engineering-Teams und enge Zusammenarbeit bei der Lösungsfindung.
• Mitwirkung an der Verbesserung von Support-Prozessen und -Werkzeugen.
• Schulung von Kunden und internen Teams zu technischen Aspekten unserer Produkte.
• Beitrag zur kontinuierlichen Verbesserung unserer Cloud-Services durch Feedback an die Produktentwicklung.
• Gewährleistung hoher Kundenzufriedenheit durch schnelle und effektive Problemlösung.

Anforderungen:

• Abgeschlossenes Hochschulstudium (Bachelor oder Master) in Informatik, Ingenieurwesen oder einem verwandten technischen Fachgebiet, oder gleichwertige praktische Erfahrung.
• Mindestens 5 Jahre Berufserfahrung im technischen Support, idealerweise im Cloud Computing Umfeld (AWS, Azure, GCP).
• Tiefgreifende Kenntnisse in Cloud-Architekturen, virtualisierten Umgebungen und verteilten Systemen.
• Erfahrung mit verschiedenen Betriebssystemen (Linux, Windows Server) und Netzwerkprotokollen.
• Kenntnisse in mindestens einer Skriptsprache (z.B. Python, Bash) sind von Vorteil.
• Ausgeprägte analytische Fähigkeiten und eine systematische Herangehensweise an die Problemlösung.
• Hervorragende Kommunikations- und zwischenmenschliche Fähigkeiten, sowohl schriftlich als auch mündlich.
• Fähigkeit, proaktiv zu arbeiten, Prioritäten zu setzen und unter Druck ruhig zu bleiben.
• Fließende Deutsch- und Englischkenntnisse sind unerlässlich.
• Erfahrung mit Ticketing-Systemen (z.B. Jira Service Desk, Zendesk).

Diese Remote-Position bietet eine flexible Arbeitsumgebung, die Möglichkeit, an Spitzentechnologien zu arbeiten, und ein wettbewerbsfähiges Vergütungspaket. Gestalten Sie die Zukunft des technischen Supports mit uns!