622 Jobs für E Commerce Support in Deutschland

Collaborate with Innovative 3Mers Around the World
Choosing where to start and grow your career has a major impact on your professional and personal life, so it-s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with curious, creative 3Mers.

The Impact You-ll Make in this Role
As an E-commerce Support Coordinator (m/w/*) within the Consumer Business Gr oup , you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.
Here, you will make an impact by:

Responsibility for portfolio management including new listings, product range revision and content optimization
Planning, coordination and implementation of promotional measures with customers
Carrying out POS and market research analyses (e.g. potential analyses) to derive strategic measures
Supporting contract negotiations and meetings with customers

Your Skills and Expertise
To set you up for success in this role from day one, 3M is looking for candidates who meet following minimum requirements:
University degree in Marketing and/or E-commerce
Initial experience in E-commerce know-how of various tools
Proficiency in German, and English at the C1 level

Please upload your CV in English
Understanding of the eCommerce environment, familiarity with various software
Data-driven mindset, strong communication skills and ability to work in a team

Job specifics:
Travel: May include up to 10 % domestic/international (Poland, Switzerland)
Flexible working hours
Work location: 3M Neuss

Does this opportunity and our innovative 3M culture align with your career aspirations? If so, we encourage you to apply and embark on a journey of creativity and growth with us.
We look forward to hearing from you!

Resources for You

(*) At 3M, we believe diversity & inclusion are essential to innovation. We seek and value differences in people! This Job ad is addressed to all potential candidates. As an equal opportunity employer 3M will not discriminate against any applicant for employment on the basis of race/ethnicity, nationality, religion, sex, gender identity, sexual orientation, pregnancy/maternity-related matters, age or disability, or any other relevant characteristic protected under applicable local law.

Contact

For more details on what happens before, during and after the interview process, check out the Insights for Candidates page at 3M.com/careers. If you have further questions please reach out to Max (our AI Virtual Assistant) via our Career Page.

Does this opportunity and our innovative 3M culture align with your career aspirations? If so, we encourage you to apply and embark on a journey of creativity and growth with us.

We look forward to hearing from you!
Apply now

Reference: COPO

Click here to read more about moving to Poland.

*You need a European passport to apply*

• Performance bonuses
• Relocation from abroad: Transportation coverage (flight booking, train, bus, or fuel reimbursement) up to 500 EUR, hotel booking (14 nights + breakfast)
  • Relocation within Poland: Transportation coverage (flight booking, train, bus or fuel reimbursement) up to 250 EUR
    Hotel booking (14 nights + breakfast)
• Real Estate Agency fee coverage up to 500 EUR
• Work in nice offices in the centre of Katowice
• Benefit package: LuxMed private medical care, MyBenefit cafeteria, life insurance
• Fully paid training
• Development opportunities (high chance to grow internally, such as team leader, quarterly)
• Multisport card
• Support with relocation
• Earn extra money on rotating shifts: 10:00-22:00, flexible schedule, occasional weekends (2 days per week available for pick-up)

In this customer support role you will be interacting with customers ONLY via email and chat - no calls are included. Some of your daily tasks include:

• Handling chats and mails from customers regarding payment issues, service issues, cancellations, and other product related inquries
• Identify the issues of clients, handle complaints, provide solutions and alternatives, guide customers within the time limits
• Use guides and protocols provided during the training to ensure customer satisfaction
• Communicating with customers in a friendly and professional manner

You speak and write German fluently (C1 or strong B2) and you understand English.

Experience in customer care  is an advantage.

You have a basic understanding and level of computer handling skills.

Excellent problem solving skills with the capability of research and identification of the right information.

We are looking for a Technical Support to assist our customers with technical problems when using our products and services. Your responsibilities would include resolving customer queries, recommending solutions and guiding product users through features and functionalities.

• Respond to customer queries in a timely and accurate way, via phone, email or chat, identify customer needs and help customers use specific features
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Handle a high volume of incoming calls and emails from customers
• Collaborate with other departments to ensure timely resolution of customer concerns

• Experience in the energy industry is desirable, but not essential as training will be provided
• Excellent verbal and written communication skills
• Strong problem-solving and decision-making abilities
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Proficient in using computer systems and software applications
• Strong attention to detail and accuracy

• Competitive salary package
• Comprehensive training and development opportunities

PERFEKTER START: BAU AUF UNS FÜR DEINE KARRIERE.

Perfekt-Bau ist ein expandierendes E-Commerce-Unternehmen mit Sitz in Berlin.

Wir vertreiben deutschlandweit und an die angrenzenden Länder Baustoffe wie Dachfenster, Türen und Dämmung für den Dach- und Innenausbau. An unserem Berliner Standort arbeitet ein junges, dynamisches und sympathisches Team mit Leidenschaft und Engagement am weiteren Unternehmenserfolg. Komm zu uns. Werde Teil unseres Teams!

Als Mitarbeiter (m/w/d) in unserem Customer Support beantwortest du Fragen rund um unsere Produkte und hilfst unseren Kundinnen und Kunden am Telefon sowie via E-Mail und Livechat bei ihren verschiedenen Anliegen. Im Support-Team gibst du unseren Kundinnen und Kunden schnelle und umfassende Antworten und berätst sie beim Kauf unserer Produkte. Die kompetente Beratung durch unseren Customer Support ist ein wichtiges Aushängeschild unseres Unternehmens.

• Kundenservice und Office-Management via E-Mail, Livechat und Telefon
• Annahme und Bearbeitung von Aufträgen (Angebots-erstellung, Rechnungslegung, Avisieren von Lieferungen)
• Analyse von Kundenfeedback und Optimierungsempfehlungen
• Umgang mit unserem Content Management System

• Freude im Umgang mit Kunden und Kommunikationsstärke
• Erste Berufserfahrungen im Customer Support
• Sicherer Umgang mit MS-Office und starke Internetaffinität
• Engagiert, kommunikativ und sympathisch
• Erfahrungen mit Amazon Seller Central und
• Ebay-Verkäuferportal von Vorteil
• Sehr gute Deutschkenntnisse in Wort und Schrift
• Englisch, Französisch oder Polnisch sind von Vorteil

• Job mit Verantwortung in einem etablierten und stark werteorientierten Unternehmen (kein Start-Up)
• Zukunftsorientierter Arbeitsbereich im E-Commerce
• Junges und sympathisches Team
• Leistungsgerechte Vergütung
• Dienstwagen mit privater Nutzung
• Umfangreiche Einarbeitung mit Produktschulung

DAS PASST PERFEKT ZU DIR?

Dann freuen wir uns auf dich!

DU HAST NOCH FRAGEN?

Wir freuen uns auf deinen Anruf!

Dein Ansprechpartner:
Maximilian Pätsch, Team-Leiter
Tel.: 0160-2075 890

• Bearbeitung von technischen Anfragen und Störungsmeldungen unserer Kunden per Telefon, E-Mail und Ticket-System.
• Diagnose und Lösung von Anwendungs- und technischen Problemen.
• Anleitung und Beratung von Kunden bei der Nutzung unserer Softwareprodukte.
• Dokumentation aller Kundeninteraktionen und Lösungswege in unserem CRM-System.
• Erstellung und Pflege von FAQ-Artikeln und Wissensdatenbank-Einträgen.
• Identifizierung wiederkehrender Probleme und Weiterleitung von Verbesserungsvorschlägen an die Produktentwicklung.
• Sicherstellung einer hohen Kundenzufriedenheit durch professionelle und lösungsorientierte Bearbeitung.
• Enge Zusammenarbeit mit anderen Teams (z.B. Support, Entwicklung, Vertrieb) zur Klärung komplexer Sachverhalte.
• Schulung von Anwendern in den grundlegenden Funktionen unserer Software.
• Aktive Mitwirkung an der Verbesserung von Supportprozessen.

• Abgeschlossene Ausbildung im IT-Bereich (z.B. Fachinformatiker) oder eine vergleichbare Qualifikation mit technischem Hintergrund.
• Erste Berufserfahrung im technischen Kundensupport oder IT-Support ist wünschenswert.
• Gutes technisches Verständnis, insbesondere im Bereich Softwareanwendungen und gängiger Betriebssysteme.
• Ausgeprägte Kommunikations- und Problemlösungsfähigkeiten.
• Hohe Kundenorientierung und Servicebereitschaft.
• Fähigkeit, technische Sachverhalte verständlich zu erklären.
• Selbstständige und strukturierte Arbeitsweise.
• Gute Deutschkenntnisse; Englischkenntnisse sind von Vorteil.
• Teamfähigkeit und Belastbarkeit.

Kstar, a leading global new energy solution provider, boasts a well-established presence in key solar markets worldwide. Our expertise spans the spectrum, delivering cutting-edge PV inverters and energy storage systems featuring CATL battery solutions. Our offerings cater to residential, commercial & industrial, and large-scale utility applications.

Backed by 30 years of experience in electrical and electronic technology, Kstar is committed to generating superior new energy solutions for a diverse global clientele. With an impressive 50GW of KSTAR products already installed worldwide, we have earned the trust of energy companies and customers globally. Our unwavering commitment to reliability is at the forefront of our product development lifecycles.

1. Provide product demonstration and technical training to customers.

2. Handle customer complaints efficiently and accurately, by remote instruction or onsite trouble shooting.

3. Help customers on product installation and operation.

4. Design product brochures, operation manual manuals and videos.

5. Other work assigned by the leadership.

1. Bachelor's degree or above, majoring in power electronics, electrical automation or other engineering disciplines is preferred.

2. At least 1 year of After-sales or technical support experience, familiar with PV energy storage systems, lithium battery, UPS.

3. Proficiency in written and spoken English and local language.

4. Business travels are required.

Rejoignez Traxxeo, un leader innovant dans le domaine des solutions RH SaaS ! Nous sommes à la recherche d'un Technical Support Engineer passionné et déterminé pour jouer un rôle clé dans l'implémentation de nos projets et pour assurer un support client de haute qualité. Si vous aimez les défis techniques et que vous avez un excellent sens du relationnel, cette opportunité est faite pour vous !

Maîtrise des outils digitaux  : Vous avez une aptitude naturelle à prendre rapidement en main de nouveaux outils et à vous adapter à des environnements techniques en perpétuelle évolution. Le digital fait partie intégrante de votre ADN.

Analyse et résolution : Vous vous plongerez dans des problèmes complexes, en cherchant des solutions efficaces et en documentant les cas pour améliorer notre support technique.

Assistance technique : Vous serez le point de contact pour nos clients, répondant à leurs questions techniques par téléphone, email ou chat, tout en assurant un suivi rigoureux.

Relations client : Vous communiquez clairement et établissez des relations solides avec nos clients, garantissant une expérience utilisateur optimale.

Création de comptes : Vous assisterez nos clients dans la création et le paramétrage de leurs comptes pour une utilisation optimale de nos solutions.

Collaboration inter-équipes : Vous travaillerez en étroite collaboration avec nos équipes de développement et de gestion de projet pour garantir le succès des implémentations.

Formation technique : Master en informatique, génie civil, mathématique, physique ou domaine similaire. Votre formation vous a doté de la capacité d'apprendre rapidement des sujets techniques complexes.

Compétences techniques : Connaissances en informatique, expérience en maintenance de systèmes complexes (bases de données, contrôle de processus, outils d'accès à distance comme RDP et FTP), analyse de données avec SQL, base de programmation (scripts, PL/SQL).

Compétences relationnelles : Aisance à communiquer et établir des relations de confiance avec les clients.

Polyglotte : Excellentes compétences en communication écrite et verbale en français, néerlandais et anglais.

Esprit analytique et créatif : Vous aimez résoudre des problèmes de manière méthodique, tout en gérant efficacement plusieurs tâches.

Culture d'entreprise dynamique : Une ambiance axée sur les résultats, la collaboration et l’innovation.

Rémunération attractive : Salaire compétitif avec un plan de commissions incitatif.

Croissance rapide : Faites partie d'une entreprise SaaS en pleine expansion, où chaque jour apporte son lot de défis et d'opportunités.

Événements et séminaires : Participez à des séminaires enrichissants et à des activités de team-building pour renforcer les liens au sein de l’équipe.

Si vous êtes prêt à relever de nouveaux défis au sein d'une entreprise à forte croissance, envoyez-nous votre candidature dès aujourd'hui et rejoignez l'aventure Traxxeo !

Are you passionate about technology and driven to combat cybercrime? Join Hornetsecurity , a leading international cybersecurity company with 18 offices worldwide and headquarters in Germany. We have just opened a new office in Cebu (IT Park) and are looking for dedicated Technical Support Specialists (m/f/d) to join our team and help us safeguard businesses from cyber risks.

If you're excited about solving technical challenges and making a difference in the world of cybersecurity, we want to hear from you.

• You will diagnose and resolve our corporate clients’ technical issues over the telephone, email and online chat in the areas of system configurations, product functionality and bugs/ enhancements.
• You build personal customer relationships and focus on offering an awesome customer experience.
• You escalate issues to our development team and co-ordinate such issues until they are solved.
• You convey customer feedback to product development staff.
• You keep customers informed on how and when issues are resolved.
• You interact with other teams to provide a comprehensive and high-quality support.
• You help in user education.

• You have excellent logical, analytical and problem-solving skills.
• You possess good customer etiquette and the ability to manage high profile customers well under pressure.
• You have experience in troubleshooting Windows Server issues using inbuilt Windows applications such as the Event Log Viewer, netstat etc.
• You have a good understanding of basic networking protocols.
• You possess excellent English communication skills, both written and verbal. Any other language is a plus.
• You are a quick learner and self-starter.

Bonus Skills (you get plus points)

• Knowledge/experience with Hyper-V and/or VMware virtualization platforms.
• Experience as a network/system administrator or Technical Support representative.
• Deep understanding of the Windows Server operating system (file system, registry, memory model, security model, process model).
• Knowledge/ experience with Microsoft VSS.

• Free space for innovation and independent action in a fast-growing international company with a promising future.
• Short decision paths and flat hierarchies in an open work atmosphere.
• Personal and professional development opportunities.
• No dress code – you can come to work as you like.

Do you want to help us shape the future of Cyber Security?

We look forward to receiving your application!