740 Jobs für Personal It in Deutschland

• Bearbeitung von technischen Anfragen und Störungsmeldungen unserer Kunden per Telefon, E-Mail und Ticket-System.
• Diagnose und Lösung von Anwendungs- und technischen Problemen.
• Anleitung und Beratung von Kunden bei der Nutzung unserer Softwareprodukte.
• Dokumentation aller Kundeninteraktionen und Lösungswege in unserem CRM-System.
• Erstellung und Pflege von FAQ-Artikeln und Wissensdatenbank-Einträgen.
• Identifizierung wiederkehrender Probleme und Weiterleitung von Verbesserungsvorschlägen an die Produktentwicklung.
• Sicherstellung einer hohen Kundenzufriedenheit durch professionelle und lösungsorientierte Bearbeitung.
• Enge Zusammenarbeit mit anderen Teams (z.B. Support, Entwicklung, Vertrieb) zur Klärung komplexer Sachverhalte.
• Schulung von Anwendern in den grundlegenden Funktionen unserer Software.
• Aktive Mitwirkung an der Verbesserung von Supportprozessen.

• Abgeschlossene Ausbildung im IT-Bereich (z.B. Fachinformatiker) oder eine vergleichbare Qualifikation mit technischem Hintergrund.
• Erste Berufserfahrung im technischen Kundensupport oder IT-Support ist wünschenswert.
• Gutes technisches Verständnis, insbesondere im Bereich Softwareanwendungen und gängiger Betriebssysteme.
• Ausgeprägte Kommunikations- und Problemlösungsfähigkeiten.
• Hohe Kundenorientierung und Servicebereitschaft.
• Fähigkeit, technische Sachverhalte verständlich zu erklären.
• Selbstständige und strukturierte Arbeitsweise.
• Gute Deutschkenntnisse; Englischkenntnisse sind von Vorteil.
• Teamfähigkeit und Belastbarkeit.

Kstar, a leading global new energy solution provider, boasts a well-established presence in key solar markets worldwide. Our expertise spans the spectrum, delivering cutting-edge PV inverters and energy storage systems featuring CATL battery solutions. Our offerings cater to residential, commercial & industrial, and large-scale utility applications.

Backed by 30 years of experience in electrical and electronic technology, Kstar is committed to generating superior new energy solutions for a diverse global clientele. With an impressive 50GW of KSTAR products already installed worldwide, we have earned the trust of energy companies and customers globally. Our unwavering commitment to reliability is at the forefront of our product development lifecycles.

1. Provide product demonstration and technical training to customers.

2. Handle customer complaints efficiently and accurately, by remote instruction or onsite trouble shooting.

3. Help customers on product installation and operation.

4. Design product brochures, operation manual manuals and videos.

5. Other work assigned by the leadership.

1. Bachelor's degree or above, majoring in power electronics, electrical automation or other engineering disciplines is preferred.

2. At least 1 year of After-sales or technical support experience, familiar with PV energy storage systems, lithium battery, UPS.

3. Proficiency in written and spoken English and local language.

4. Business travels are required.

Rejoignez Traxxeo, un leader innovant dans le domaine des solutions RH SaaS ! Nous sommes à la recherche d'un Technical Support Engineer passionné et déterminé pour jouer un rôle clé dans l'implémentation de nos projets et pour assurer un support client de haute qualité. Si vous aimez les défis techniques et que vous avez un excellent sens du relationnel, cette opportunité est faite pour vous !

Maîtrise des outils digitaux  : Vous avez une aptitude naturelle à prendre rapidement en main de nouveaux outils et à vous adapter à des environnements techniques en perpétuelle évolution. Le digital fait partie intégrante de votre ADN.

Analyse et résolution : Vous vous plongerez dans des problèmes complexes, en cherchant des solutions efficaces et en documentant les cas pour améliorer notre support technique.

Assistance technique : Vous serez le point de contact pour nos clients, répondant à leurs questions techniques par téléphone, email ou chat, tout en assurant un suivi rigoureux.

Relations client : Vous communiquez clairement et établissez des relations solides avec nos clients, garantissant une expérience utilisateur optimale.

Création de comptes : Vous assisterez nos clients dans la création et le paramétrage de leurs comptes pour une utilisation optimale de nos solutions.

Collaboration inter-équipes : Vous travaillerez en étroite collaboration avec nos équipes de développement et de gestion de projet pour garantir le succès des implémentations.

Formation technique : Master en informatique, génie civil, mathématique, physique ou domaine similaire. Votre formation vous a doté de la capacité d'apprendre rapidement des sujets techniques complexes.

Compétences techniques : Connaissances en informatique, expérience en maintenance de systèmes complexes (bases de données, contrôle de processus, outils d'accès à distance comme RDP et FTP), analyse de données avec SQL, base de programmation (scripts, PL/SQL).

Compétences relationnelles : Aisance à communiquer et établir des relations de confiance avec les clients.

Polyglotte : Excellentes compétences en communication écrite et verbale en français, néerlandais et anglais.

Esprit analytique et créatif : Vous aimez résoudre des problèmes de manière méthodique, tout en gérant efficacement plusieurs tâches.

Culture d'entreprise dynamique : Une ambiance axée sur les résultats, la collaboration et l’innovation.

Rémunération attractive : Salaire compétitif avec un plan de commissions incitatif.

Croissance rapide : Faites partie d'une entreprise SaaS en pleine expansion, où chaque jour apporte son lot de défis et d'opportunités.

Événements et séminaires : Participez à des séminaires enrichissants et à des activités de team-building pour renforcer les liens au sein de l’équipe.

Si vous êtes prêt à relever de nouveaux défis au sein d'une entreprise à forte croissance, envoyez-nous votre candidature dès aujourd'hui et rejoignez l'aventure Traxxeo !

Are you passionate about technology and driven to combat cybercrime? Join Hornetsecurity , a leading international cybersecurity company with 18 offices worldwide and headquarters in Germany. We have just opened a new office in Cebu (IT Park) and are looking for dedicated Technical Support Specialists (m/f/d) to join our team and help us safeguard businesses from cyber risks.

If you're excited about solving technical challenges and making a difference in the world of cybersecurity, we want to hear from you.

• You will diagnose and resolve our corporate clients’ technical issues over the telephone, email and online chat in the areas of system configurations, product functionality and bugs/ enhancements.
• You build personal customer relationships and focus on offering an awesome customer experience.
• You escalate issues to our development team and co-ordinate such issues until they are solved.
• You convey customer feedback to product development staff.
• You keep customers informed on how and when issues are resolved.
• You interact with other teams to provide a comprehensive and high-quality support.
• You help in user education.

• You have excellent logical, analytical and problem-solving skills.
• You possess good customer etiquette and the ability to manage high profile customers well under pressure.
• You have experience in troubleshooting Windows Server issues using inbuilt Windows applications such as the Event Log Viewer, netstat etc.
• You have a good understanding of basic networking protocols.
• You possess excellent English communication skills, both written and verbal. Any other language is a plus.
• You are a quick learner and self-starter.

Bonus Skills (you get plus points)

• Knowledge/experience with Hyper-V and/or VMware virtualization platforms.
• Experience as a network/system administrator or Technical Support representative.
• Deep understanding of the Windows Server operating system (file system, registry, memory model, security model, process model).
• Knowledge/ experience with Microsoft VSS.

• Free space for innovation and independent action in a fast-growing international company with a promising future.
• Short decision paths and flat hierarchies in an open work atmosphere.
• Personal and professional development opportunities.
• No dress code – you can come to work as you like.

Do you want to help us shape the future of Cyber Security?

We look forward to receiving your application!

• Provide phone and email based problem solving and fault finding support for installers and customers
• Generating cases via CRM to track and resolve customer enquiries
• Answering technical product enquiries
• Liaise with service, sales and repair centre departments to ensure cases are dealt with efficiently
• Developing, updating and managing technical documentation for commissioning of our products
• Assist in developing the technical support process of the business
• Assist in Sales Exhibitions and Trade Fairs
• Liaise with Technical Support International

• Relevant qualification in electronic engineering and renewable energy equivalent,Direct Solar and power generation Industry experience an advantage
• Solid technical understanding of inverters and battaries products, Solutions based mindset
• Eagerness to support customers as required,Strong work ethic
• Experience in a role which required inter department communication and coordination an advantage,Ability to work autonomously as well as part of a team
• Fluent Dutch Speanking is must, Fluent English is preference

We're seeking an experienced CPaaS Technical Support Engineer to provide exceptional technical support for our CPaaS platform. The ideal candidate will have a strong technical background in telecommunications, cloud computing, and software development, as well as excellent problem-solving and communication skills.

1. Technical Support: Provide technical support to customers via phone, email, chat, or inperson, resolving technical issues related to our CPaaS platform.

2. Troubleshooting: Troubleshoot technical issues using various tools and techniques, including debugging, logging, and network protocol analysis.

3. CPaaS Platform Expertise: Develop and maintain expertise in our CPaaS platform, including its architecture, APIs, and integration capabilities.

4. Telecom and Cloud Expertise: Stay up-to-date with the latest trends and technologies in telecommunications and cloud computing.

5. Documentation: Maintain accurate records of customer interactions, technical issues, and resolutions using our CRM and ticketing systems.

6. Collaboration: Collaborate with cross-functional teams, including sales, product development, and QA, to identify and resolve technical issues.

1. Education: Bachelor's degree in Computer Science, Information Technology,

Telecommunications, or a related field.

2. Technical Skills: Strong technical background in telecommunications, cloud computing, and software development.

3. CPaaS Platform Experience: Experience with CPaaS platforms preferred.

4. Problem-Solving Skills: Excellent problem-solving skills, with the ability to analyze complex technical issues.

5. Communication Skills: Excellent communication and interpersonal skills, with the ability to communicate technical information to non-technical stakeholders.

Experience: 2+ years of experience in technical support, preferably in a CPaaS or telecommunications environment.

2. Cloud Platforms: Experience with cloud platforms, such as AWS, Azure, or Google Cloud.

3. DevOps: Experience with DevOps practices and tools, such as Jenkins, Docker, or Kubernetes.

4. Programming Skills: Familiarity with programming languages, such as Python, Java, or C++.

Location: Office based in Madrid, Spain.
Contract: Temporary Contract (6 months)
Reports to: Technical Support Team Lead

The Job Role

We are looking for a motivated intern to join our international technical team. This is an exciting opportunity to gain hands-on experience in a software company with a global presence. You will support basic IT and technical tasks while learning from experienced professionals.

Job Responsibilities

1. Assist the technical support team in managing incoming support tickets.
2. Perform basic troubleshooting tasks under supervision.
3. Assist with documenting procedures and user guides.
4. Support the setup and maintenance of equipment and software.
5. Learn to use remote support tools and internal systems.

1. Currently enrolled in formal education in IT, Computer Science or a related field.
2. Ability to sign an internship agreement between the company and your university or educational institution.
3. Interest in technology and willingness to learn.
4. Good communication skills in Spanish.
5. Advance written and spoken English level (B1+) – enough to read documentation and interact occasionally with internal team members.
6. Proactive, organized, and eager to develop professionally.

• Exposure to SQL Server, IIS, or virtualization (academic or project-based).
• Experience with support ticketing systems or remote tools.

• A remunerated internship offering real-world IT exposure within a global company.
• Practical training and mentoring from IT experts.
• Introduction to international work environments and tech tools.
• Possibility to grow into a Junior Support role.
• Flexible working hours compatible with study commitments.

iTS is an independently run company established in 1988 with its headquarters in Harrow, London in the United Kingdom. We have operations throughout Europe and North America with customers across five continents.

iTS offers PaperCut, Printcity, DocSlide and Umango with a comprehensive range of add-on software and hardware modules, many developed in-house, to meet virtually any requirement for print, copy and scan control. ITS’ extensive knowledge allows us to tailor a system that fits our resellers’ customers’ exact requirements.

Please visit iTS-group.com and printandcopycontrol.com for more details on our company and product portfolio. iTS is both ISO 9001:2015 and ISO/IEC 27001-2013 accredited and recognized in our Quality Management Systems (AMS) and Information Security Management Systems.

• Customer Focused: We strive to ensure that our customers' needs are met and exceed their expectations, building strong, long-term relationships.
• Flexible & Loyal: We invest time, energy, and resources in nurturing our relationships, aiming for long-term success.
• International Team with a Family Spirit: Our company culture values collaboration, appreciation, and personal development, providing a rewarding environment where everyone can thrive.

• Arrogant: Arrogance makes people believe they always know best. It stops the constant learning that success requires. We see arrogance as the beginning of the end of any organisation.

Join us and become part of a supportive team that values initiative, collaboration, and continuous improvement. If you are passionate about customer service, enjoy working in a dynamic environment, and are looking for a fulfilling role where you can grow and develop, we'd love to hear from you.