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Help Desk Technician
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: Secret
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Outside Continental US
* * *
**The Opportunity:**
Are you interested in continuing your career in Europe in a mission focused environment? CACI has established upcoming positions throughout the European theater supporting multiple customers for the Department of Defense. We are looking for experienced, innovative and motivated IT Specialists to support enablement of USAREUR-AF and their Mission Partners mission objectives.
CACI has an excellent opportunity for an experienced, self-directed, **Help** **Desk** **Technician** . This position is in support of a Department of Defense (DoD) organization, US AREUR-AF located OCONUS in Wiesbaden, Germany. This position is required to travel OCONUS. Positions are available in Poland (Bemowo Piskie, Konotop, Swietoszow, Zagan), Romania, Lithuania, Latvia, Kosovo, and Weisbaden, Germany.
**Responsibilities:**
The **Help** **Desk Technician** is responsible for maintaining, analyzing, troubleshooting and repairing personal computer systems, hardware, software, computer peripherals, and end user devices. Assist users via remote access and phone.
Provide Tier 1/2 level support to users in resolving problems using service desk center tools. Support in the areas of electronic mail,

Únete a ZMA IT Solutions como Especialista en Soporte Técnico, donde tendrás la oportunidad de formar parte de un equipo dinámico y colaborativo en Buenos Aires, CABA. Nuestra empresa, destacada en el sector de Productos de Software de Seguridad de Datos, se dedica a proporcionar soluciones tecnológicas innovadoras y de alta calidad. Como Especialista en Soporte Técnico, serás fundamental en la gestión de la infraestructura de TI y en la seguridad de la información, asegurando que nuestros clientes reciban un servicio excepcional. Buscamos a alguien con habilidades técnicas sólidas y una pasión por resolver problemas, capaz de ofrecer soporte eficiente y eficaz a nuestros usuarios. Si tienes experiencia en aplicaciones y soporte técnico, y deseas crecer en un entorno profesional comprometido con la excelencia, te invitamos a considerar esta emocionante oportunidad en ZMA IT Solutions.

Tareas

• Proporcionar soporte técnico de primer nivel a los usuarios, resolviendo problemas relacionados con el software y hardware de la empresa.
• Registrar y gestionar incidencias a través del sistema de tickets, asegurando un seguimiento adecuado hasta su resolución.
• Instalar, configurar y actualizar aplicaciones de software según las necesidades del usuario y las políticas de seguridad de la empresa.
• Colaborar con otros equipos de IT para identificar y solucionar problemas recurrentes y mejorar los procesos de soporte.
• Mantener documentación detallada de procedimientos y soluciones, contribuyendo al conocimiento compartido del equipo de soporte técnico.

Requisitos

• Experiencia previa de al menos 2 años en roles de mesa de ayuda o soporte técnico.
• Conocimiento avanzado de software de gestión de infraestructura IT y seguridad de la información.
• Capacidad para resolver problemas técnicos de manera eficiente y brindar soluciones innovadoras.
• Excelentes habilidades de comunicación verbal y escrita en español.
• Familiaridad con las herramientas y aplicaciones de seguridad de datos utilizadas en el sector.

Beneficios

• Excelentes condiciones de contratación.
• Modalidad de trabajo híbrido: 3 días home office y 2 presencial
• Los días presenciales nos encargamos del almuerzo y el reintegro de gastos de transporte
• Masajista en la oficina.
• Día libre por cumpleaños + gift
• Curso de Inglés.
• Medicina prepaga Medicus para vos y tu grupo familiar.
• Kit de Bienvenida.

Únete a ZMA IT Solutions como Help Desk Specialist y sé parte de un equipo innovador en Buenos Aires. Desarrolla tu carrera en una empresa líder en seguridad de la información.

We are a close-knit team of around 15 dedicated professionals who work together to achieve our goals. Our collaborative spirit drives us to continuously improve and acquire new skills, keeping pace with the fast-evolving IT industry. As our team grows, so does our vibrant company culture. We are excited to welcome new team members who share our values of integrity, accountability, resourcefulness, and a strong customer focus. Join us and be part of a team that values teamwork, innovation, and excellence.

Tasks

We need a seasoned IT professional who thrives on solving technical challenges with precision and creativity. This in-office position requires someone who is detail-oriented, highly analytical, and able to work independently while maintaining a strong team dynamic.

Requirements

• Provide expert-level technical support to clients in a fast-paced environment
• Troubleshoot and resolve hardware, software, and networking issues efficiently
• Document client interactions and technical solutions accurately
• Develop and maintain in-depth technical expertise to provide specialized support

Benefits

• Competitive salary and benefits package
• Health Insurance (covered 70% first year/100% after)
• Vision & Dental Insurance
• 401K matching
• PTO
• Birthdays off
• Team events/outings
• Opportunities for professional development and growth

What You Bring:

• Proven experience in IT support (Level 2 or 3), backed by hands-on job experience

• Microsoft Windows server Installation & Configuration

• Virtual environments - Hyper-V & VMware

• Active Directory, DHCP, DNS, etc. troubleshooting skills

• Office 365 / SharePoint / Azure

• Familiar with different types of firewalls

• Installation & Configuration Firewalls & Switches

• Network Cabling

• Backup & Disaster Recovery

• Experience with VOIP systems

• Network Security - HIPAA & PCI / CyberSecurity compliance a plus

• Familiar with RMM suites; preferably ConnectWise Manage & NinjaOne

• Strong analytical and technical skills with a problem-solving mindset

• Attention to detail and a commitment to resolving issues the right way the first time

• Ability to work in a structured, professional, and onsite team environment

ZMA-IT Solutions, empresa líder en soluciones de ciberseguridad y gestión de infraestructura IT, se encuentra en la búsqueda de un/a profesional para el puesto Help Desk IT . Se trata de una posición full time en el área de Tecnología.

Buscamos estudiantes, graduados o técnicos de carreras relacionadas a informática/ ingeniería, o experiencia propia en administración de infraestructura, mínima de 3 años en soporte técnico.

Que posea capacidad para trabajar en equipo, gusto por el área tecnológica, habilidades comunicativas, capacidad para expresar ideas, orientar a clientes y relacionarse con los mismos.

Principales tareas:

Brindar soporte remoto externo.

Responder los incidentes de nuestros clientes.

Brindar asistencia técnica posventa.

Requisitos:

Tener conocimientos avanzados en Active Directory.

Tener conocimientos en administración de servidores Windows y/o

Tener conocimientos de herramientas de networking y administración de redes

Ingles oral intermedio/avanzado

Te ofrecemos:

Relación de dependencia.

Prepaga de primer nivel.

Modalidad hibrida de trabajo: 3 días home, 2 presencial

Almuerzo los días presenciales.

Reintegro de gastos de transporte.

Curso de ingles.

Cursos de ciberseguridad.

Masajes en la oficina.

Día de cumpleaños off + gift

Notebook + Kit de bienvenida.

Oficina en zona microcentro. Horario lunes a viernes a 9:00 a 12:30h y 13:30 a 18:00h

Unser Kunde in Nürnberg sucht einen erfahrenen Help Desk Team Lead, der unser Support-Team leitet und coacht. In dieser Rolle sind Sie verantwortlich für die Gewährleistung eines exzellenten Kundenservice und die effiziente Lösung technischer Probleme für unsere Benutzer. Sie führen ein Team von Help Desk-Analysten, bieten technisches Fachwissen und stellen sicher, dass alle Anfragen zeitnah und professionell bearbeitet werden. Sie tragen maßgeblich zur Verbesserung unserer Supportprozesse und zur Erhöhung der Kundenzufriedenheit bei.

Ihre Hauptaufgaben umfassen:

• Führung und Entwicklung eines Teams von Help Desk-Mitarbeitern.
• Überwachung der Leistung des Help Desk und Sicherstellung der Einhaltung von SLAs.
• Bereitstellung von technischem Support für komplexe Anfragen und Eskalationen.
• Erstellung und Aktualisierung von Support-Dokumentationen und Wissensdatenbanken.
• Identifizierung von wiederkehrenden Problemen und Entwicklung von proaktiven Lösungen.
• Analyse von Support-Tickets und Erstellung von Berichten über Leistung und Trends.
• Schulung und Onboarding neuer Teammitglieder.
• Sicherstellung eines hohen Niveaus an Kundenzufriedenheit und -bindung.
• Zusammenarbeit mit IT- und anderen Abteilungen zur Verbesserung von Systemen und Prozessen.
• Kontinuierliche Verbesserung der Support-Strategien und -Prozesse.

Wir suchen Kandidaten mit einem abgeschlossenen Studium oder einer vergleichbaren Qualifikation im IT-Bereich. Sie verfügen über mindestens 3 Jahre Erfahrung im IT-Support oder Help Desk, davon mindestens 1 Jahr in einer führenden oder überwachsenden Funktion. Nachgewiesene Erfahrung in der Führung von Teams und im Coaching von Mitarbeitern ist unerlässlich. Ausgezeichnete technische Kenntnisse im Bereich Betriebssysteme (Windows, macOS), Netzwerkprotokolle und Standard-Anwendersoftware sind erforderlich. Erfahrung mit Ticketing-Systemen (z. B. ServiceNow, Jira Service Management) und Remote-Support-Tools ist ein Muss. Hervorragende Kommunikations-, zwischenmenschliche und Problemlösungsfähigkeiten sind entscheidend. Sie sind gut organisiert, können Prioritäten setzen und arbeiten auch unter Druck ruhig und effizient. Die Fähigkeit, komplexe technische Informationen klar und verständlich zu vermitteln, ist unerlässlich. Diese Position bietet eine hybride Arbeitsweise, die eine Kombination aus Arbeit im Büro in Nürnberg und Remote-Arbeit ermöglicht. Wir bieten eine dynamische Arbeitsumgebung und die Möglichkeit, die IT-Supportstrategie aktiv mitzugestalten.

Help Desk Lead - SME
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI
Employee Type: Regular-Long Term Assignment
Percentage of Travel Required: Up to 10%
Type of Travel: Local
* * *
**The Opportunity:**
Are you interested in continuing your career in Europe in a mission focused environment? CACI has established upcoming positions throughout the European theater supporting multiple customers for the Department of Defense. We are looking for experienced, innovative and motivated IT Specialists to support enablement of USAREUR-AF and their Mission Partners mission objectives.
CACI has an excellent opportunity for an experienced, self-directed, **Help Desk Lead SME** . This position is in support of a Department of Defense (DoD) organization, USAREUR-AF, Mission Partners JMRC located OCONUS in Hohenfels, Germany. This position is required to travel OCONUS. _This position is located OCONUS._
**Responsibilities:**
+ Leads Enterprise IT Help Desk Team, supporting Tier 1, 2, and 3 services for users in response to events, incidents, problems, requests, change management, enhanced trusted agent, and multi-factor authentication support
+ Maintains expert level knowledge of applicable help desk policies, procedures and incident response plans and the systems, equipment, and software being supported
+ Functions as an expert in usage of the help desk support system being used at the MP/site (e.g., ServiceNow, Service Desk+, Remedy)
+ Assesses recommended changes to the help desk support system for increased efficiency and effectiveness and participates in testing of the changes
+ Responsible for all Help Desk activities and support for designated MPs/organizations
+ Reports help desk metrics in accordance with Service Level Agreements (SLAs) and performs trend/root cause analysis for recurring SLA issues
+ Coordinates with other cognizant help desks (e.g., Army Enterprise Support Desk) for support controlled by that help desk
+ Ensures adherence to professionalism and service delivery support standards
+ Maintains a Very Important Persons (VIP) tracker and prioritizes support for VIPs including telephonic support when VIPs are traveling and assist troubleshooting specialized communications equipment kits
+ Develops and cultivates a culture in which the Help Desk Team delivers flawless customer service in managing incident restoration and performance metrics and monitoring the duties of the Help Desk Team members to ensure inquiries are answered promptly
+ Trains other team members on how to relate to users in the course of the job to ensure they are treated in a professional and cordial manner
+ Monitors all service desk systems and applications to ensure correct operations and sustainment actions
+ Assesses help desk policies and best practices and makes recommendations for changes that improve the performance level of the help desk
+ Possesses and applies a comprehensive knowledge across key tasks and high impact assignments
+ Frequently participates in assessment and evaluation of help desk technologies and supports standards development
+ Mentors more junior help desk personnel
+ Possesses and applies expertise on multiple, complex work assignments
+ Establishes goals and plans that meet project objectives
+ Possesses domain and expert technical knowledge
+ Supervises the help desk team at the designated MP site
**Qualifications:**
_Required:_
+ Currently hold an adjudicated Secret Clearance and be able to obtain a TS clearance
+ BA/BS + 5 years recent specialized or AA/AS +7 years recent specialized or a major cert + 9 years recent specialized or 11 years of recent specialized experience
+ Microsoft Certified Solutions Associate MCSA: Windows 10/Office 365
+ DOD IAT2 compliance (CompTIA Security +, equal or greater)
+ Exemplary Customer Service skills
+ TESA eligibility
_Desired:_
+ ITIL v4 - Foundation
+ Automation using Microsoft PowerShell, VBScript, or batch files
+ Adaptable to changing circumstances and operational needs
+ Understanding of Department of Defense Military standards
+ Experience working with and supporting Cisco Routers and Switches
+ Experience with DoD IT security requirements
-
**___**
**What You Can Expect:**
**A culture of integrity.**
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
**An environment of trust.**
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
**A focus on continuous growth.**
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
**Your potential is limitless.** So is ours.
Learn more about CACI here. ( Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here ( .
The proposed salary range for this position is:
$81,200 - 170,600 USD
_CACI is_ _an Equal Opportunity Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any_ _other protected characteristic._

**Description**
Tyto Athene is searching for a **Help Desk Lead, SME** supporting the Department of Defense (DoD) at USAREUR-AF (United States Army Europe & Africa) in Grafenwöhr, Germany.
**Responsibilities:**
+ Maintain expert level knowledge of applicable help desk policies, procedures, and incident response plans and the systems, equipment, and software being supported.
+ Lead all customer user service desk requirements IAW the EMITS II performance works statement (PWS).
+ Maintain, analyze, troubleshoot, and repair personal computer systems, hardware, software, computer peripherals, and end user devices. Assist users via remote access and phone.
+ Provide Tier 1/2 level support to users in resolving problems using service desk center tools. Support in the areas of electronic mail,

**Description**
Tyto Athene is searching for a **Help Desk Technician, Journeyman** supporting the Department of Defense (DoD) at USAREUR-AF (United States Army Europe & Africa) located in Germany. Positions are available in Poland (BemowoPiskie, Konotop, Swietoszow, Zagan), Netherlands, Romania, Bulgaria, Lithuania, Latvia, and Kosovo.
**Responsibilities:**
+ Answer questions or resolve computer problems for clients in person, or via telephone or electronically.
+ Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, e-mails, and operating systems.
+ Supports the Enterprise IT Help Desk Team and provides IT customer service operations regarding issues or support required for end users
+ Good knowledge of help desk processes and procedures and the systems, equipment, and software being supported.
+ Applies fundamental concepts, processes, practices, and procedures to support call center services/incident reporting and conducts first call resolutions in support of assigned MP/organization Help Desk services.
+ Tracks and elevates incidents within the incident management process for restoration of IT services.
+ Conducts incident management, routing, and escalation of high-volume telephone calls, emails, ITSM tools, and walk-in requests.
+ Participates in managing walk-in usage (e.g., walk-in services, CAC, user

**Description**
Tyto Athene is searching for a **Help Desk Technician, Senior** supporting the Department of Defense (DoD) at USAREUR-AF (United States Army Europe & Africa) located in Grafenwöhr, Germany.
**Responsibilities:**
+ Lead all customer user service desk requirements IAW the EMITS II performance works statement (PWS).
+ Maintain, analyze, troubleshoot, and repair personal computer systems, hardware, software, computer peripherals, and end user devices. Assist users via remote access and phone.
+ Provide Tier 1/2 level support to users in resolving problems using service desk center tools. Support in the areas of electronic mail,