1.608 Jobs für Service Manager in Deutschland
Service Manager / Service Delivery Manager (team Service Management) (M/F)
Heute
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Service Delivery Manager - Individueller Anwendungsbetrieb (m/w/d)
~ Vollzeit
Als einer der größten Banken-IT-Dienstleister und Digitalisierungspartner Europas sind wir der Treiber der Digitalisierung innerhalb der Sparkassen-Finanzgruppe. 000 Mitarbeiter:innen an 3 Standorten machen wir digitales Banking von heute leistungsfähig und entwickeln smarte Finanz-Services von morgen. Ob App-Entwicklung, Netzwerktechnologien und Serverbetrieb oder Beratung, Schulung und Support â bei uns finden Sie Ihre Berufung! Alles mit besten Karrierechancen, viel Raum für persönliche Entfaltung und zahlreichen Benefits.
Serviceverantwortung: Sicherstellung der reibungslosen Bereitstellung individueller Anwendungen für die Sparkassen
Kundenbetreuung: Hauptansprechpartner für unsere Kunden rund um unseren Managed Service inklusive serviceorientierter Beratung
SLA-Management: Überwachung der Einhaltung von Service Level Agreements (SLAs) sowie kontinuierliche Verbesserung der Servicequalität
Incident- und Problem-Management: Unterstützung bei der schnellen Problemlösung und Ursachenanalyse für eine nachhaltige Fehlervermeidung zusammen mit unseren Dienstleistern
Change-Management: Begleitung von IT-Umstellungen und strategischen Weiterentwicklungen unserer Dienstleistungen und Serviceprozesse
Ausgeprägte Teamfähigkeit und soziale Kompetenz im Umgang mit Kunden und externen Partnern
Customer Service Manager
Vor 5 Tagen gepostet
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**Why join us?**
A career at embecta means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our employees can fulfill their life's purpose through the work that they do every day.
You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program - which includes competitive pay, benefits, continuous learning, recognition, career growth and life balance components - is designed to support the varying needs of our diverse and global employees.
The Customer Service Manager, EMEA, plays a pivotal role in shaping and leading embecta's customer service operations across the region. Acting as the vital link between the customer service team, commercial organization, and clients, this role is responsible for designing and driving a seamless Operating Model that spans functions and geographies-ensuring exceptional service delivery aligned with business priorities.
**Responsibilities**
+ Ownership for Customer Service in EMEA
+ Design new solutions and improve the business process flows with embecta IT and embecta Customer Service
+ Act as the voice of the countries and customers with embecta Customer Service and ensure that new country requirements are captured and implemented in systems (SAP, SF.com), processes and organizations.
+ Validate the Standard operating procedures for customer service.
+ Acting as the point of contact for approvals on changes/exception in established order-to-cash process.
+ Managing Customer Service activities in accordance with KPI and performance metrics
+ Responsible for continuous improvement for Order to Cash process in the region.
+ Oversees and owns the master data management and data maintenance with the functional teams.
+ EDI and DRC governance
+ Conduct SOX controls and SOX Compliance audits with embecta shared service partner as required.
**Experience and Education**
+ Bachelors in Business or related discipline. Masters preferred.
+ Experienced Project and people manager
+ International cross-functional and customer facing work experience
+ Experience in SAP management
**_KNOWLEDGE, SKILLS AND ABILITIES:_**
+ Stress resistant, resilient, hands on, creative, multi-tasking, problem solving skills
+ Excellent communication
+ Fluent in English, every other EU language is a plus
+ Working location can be in any country having an embecta entity in Europe.
+ Position reports to Director Quote to Cash International inside the Commercial Operations Organization
embecta is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
Customer Service Manager
Heute
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Arbeitsbeschreibung
Join Sky Real Estate Professionals, a leader in the real estate industry, as our Customer Service Manager and become a vital part of our dynamic team. We are committed to providing exceptional client experiences and maintaining our reputation for excellence. As the Customer Service Manager, you will oversee our customer support operations, ensuring seamless communication between clients and agents. Your role will involve developing innovative strategies to enhance service delivery, training and mentoring your team, and resolving any client concerns with professionalism and efficiency. This is an exciting opportunity to leverage your leadership skills and customer service expertise in a fast-paced, rewarding environment. If you have a passion for real estate and a drive for customer satisfaction, we invite you to take the next step in your career with Sky Real Estate Professionals, where we value integrity, innovation, and teamwork.
Tasks- Develop and implement customer service policies and procedures to enhance customer satisfaction and loyalty.
- Supervise and support customer service representatives, ensuring they adhere to company standards and provide excellent service.
- Analyze customer feedback and service data to identify trends and areas for improvement, and report findings to senior management.
- Coordinate with other departments to resolve complex customer issues and improve overall service delivery.
- Train and mentor customer service staff to ensure consistent and effective service across all customer interactions.
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 5 years of experience in a customer service management role, preferably within the real estate industry.
- Proven ability to lead and motivate a team to achieve high levels of customer satisfaction and performance.
- Excellent communication and interpersonal skills, with a strong focus on customer-centric solutions.
- Proficiency in CRM software and other customer service management tools.
Join Sky Real Estate Professionals as a Customer Service Manager and lead a dynamic team dedicated to exceptional client experiences. Elevate your career with us today!
Service Manager
Vor 6 Tagen gepostet
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About Huawei
Huawei is a leading global provider of information and communications technology (ICT) infrastructure and smart devices. With integrated solutions across four key domains – telecom networks, IT, smart devices, and cloud services – we are committed to bringing digital to every person, home and organization for a fully connected, intelligent world.
At Huawei, innovation focuses on customer needs. We invest heavily in basic research, concentrating on technological breakthroughs that drive the world forward. We have more than 207,000 employees, and we operate in more than 170 countries and regions.
Huawei's end-to-end portfolio of products, solutions and services are both competitive and secure. Through open collaboration with ecosystem partners, we create lasting value for our customers, working to empower people, enrich home life, and inspire innovation in organizations of all shapes and sizes.
Job Title: Service Manager
Job Location: Athens, Greece
Main Responsibilities:
- Utility PV projects onsite commissioning (inverter and transformer), Storage projects onsite commissioning (Battery container, Transformer and PCS).
- Solve clients and partners onsite problems (malfunction of inverter, transformer, battery etc. ) and output analysis report.
- Provide theoretical and practical training to customer personnel.
- Preventive and corrective maintenance work at BESS projects.
- Report to the Director Service Manager.
- Support account manager and solution manager related activities.
Requirements:
- University or Bachelor’s degree in Electrical Engineer, or other relevant engineering fields.
- Electrical licensing is desirable.
- At least 2 years’ experience in PV, MV, BESS electrical projects.
- Proficient working knowledge of Microsoft Office suite (Word, Excel)
- Business travelling and onsite service will be required.
- Strong communication, negotiation skills.
- Good command of English.
What We Offer: We offer you an exciting professional career in one of the leading and fastest growing multinational telecommunication companies, challenging work and a competitive salary package. Personal development is ensured through many training opportunities across Europe.
Important: To be considered for this role, applicants must be eligible to work and live in the job location.
Privacy Statement:
We are committed to protecting your privacy by following the local legal data privacy legislation. By applying to this position at Huawei, you are giving us your consent to process your data. Please note that your data will be treated confidentially and securely.
If you have any queries in regards to Huawei Europe Data Privacy, please feel free to contact our European Data Protection Officer by clicking here .
Assistant Customer Service Manager
Vor 2 Tagen gepostet
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Arbeitsbeschreibung
We specialise in gear units, Electric motors, Power transmission, Gear motors, Industrial gear units, Transfer case, Agricultural machinery gear units, and Planetary gear units.
Tasks- Assist in managing and overseeing the daily operations of the customer service department to ensure high levels of customer satisfaction.
- Support the Customer Service Manager in developing and implementing customer service policies, procedures, and standards to enhance service delivery.
- Handle escalated customer inquiries and complaints efficiently, providing timely resolutions and maintaining a positive customer relationship.
- Coordinate with other departments such as sales, production, and shipping to address and resolve customer issues promptly.
- Contribute to training and mentoring customer service representatives, helping to improve their performance and professional development.
Bachelor’s Degree
6 months – 1 year of experience in a corporate environment
Intermediate skills using Office 365 Platform (Word, Excel, PowerPoint, etc.)
Strong written and communication skills.
BenefitsComprehensive Employee Wellness program, Generous Paid Time Off, Parental Leave and Life Insurance.
USU Service Manager
Heute
Job angesehen
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Senior Service Manager
Vor 11 Tagen gepostet
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Arbeitsbeschreibung
El mayor activo de DQS/ somos las personas que formamos el equipo, por eso nuestra propuesta de valor es People Centric. Desafiamos las estructuras rígidas de mando y apostamos por una estructura flexible, donde todas las personas somos partes iguales de un mismo todo: el DQS/team.
DQS/ nos diferenciamos de otras consultoras tecnológicas por nuestro buen ambiente de trabajo y porque nos preocupamos por las personas y su bienestar, además de su desarrollo profesional y personal.
En este momento, estamos buscando una persona que asuma el rol de Service Manager (Proyectos de Software) para unirse a nuestro equipo técnico de DQS
TareasLa misión de este rol es asumir la responsabilidad global en la planificación, ejecución y entrega de proyectos/servicios de software, asegurando que se cumplan los objetivos dentro de los plazos y presupuestos/acuerdos establecidos.
FUNCIONES:
- Control económico del servicio TI (Software)
- Coordinar, documentar y asignar tareas para el equipo de proyecto/servicio y proporcionar al equipo dirección y apoyo.
- Informar periódicamente del estado del proyecto/servicio a las partes interesadas.
- Facilitar las sesiones de seguimiento tanto internas como con el cliente creando el material de soporte que sea necesario.
- Gestión de actualizaciones
- Imputación y revisión de horas y seguimiento con Dynamics 365 Customer Service
RESPONSABILIDADES:
- Participación en la definición de objetivos y KPIs
- Gestión del contrato y los recursos del proyecto/servicio.
- Anticipación a los riesgos, supervisión de los problemas, aportación de soluciones y resolución de conflictos
- Entrenar/gestionar al equipo para aprovechar su tiempo de manera productiva.
- Innovación y orientación al cliente
- Relación con colaboradores y stakeholders
- Capacidad de gestión de la demanda vs la capacidad del equipo.Ser resolutivo y saber tomar decisiones ágilmente y de forma eficiente
- 3 años de experiencia en este rol de Service Manager gestionando equipos de servicio, especialistas en proyectos de Software
- Inglés: conversacional
- Permiso de trabajo UE
- Contrato de trabajo indefinido, jornada completa
- Retribución flexible (restaurante, transporte, guardería, seguro médico) y variable (bono anual)
- Plan formativo personalizado, ligado a metodología de servicio, con la obtención de certificaciones que avale tu conocimiento y que incluye clases de inglés.
- Acceso a Universidad Corporativa y nuestros Eventos Team Building.
- Trabajo en equipo, colaboración y compañerismo.
A partir de aquí, te ofrecemos todo un mundo de posibilidades por explorar y definir, alineando objetivos.
En 2025 somos Great Place to Work por cuarto año consecutivo.
En DQS/ nos comprometemos con lograr la diversidad en la plantilla en términos de género, raza, nacionalidad y cultura. Animamos a las personas de grupos minoritarios y personas con discapacidad a presentar su candidatura.
Si reúnes la motivación necesaria, rellena esta solicitud de empleo para evaluar tu candidatura para unirte al DQS/team.
¿Cómo es nuestro proceso de selección?
Evaluación inicial – Revisamos tu perfil para conocer tu experiencia y habilidades, y ver si se alinean con lo que estamos buscando.
Primera charla – Tendrás una conversación por Teams con alguien de nuestro equipo de Talent.
Seien Sie der Erste, der es erfährt
Über das Neueste Service manager Jobs In Deutschland !
Service Manager (CAU)
Vor 21 Tagen gepostet
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¡Hey! En Fhios estamos buscando un/a Service Manager (CAU) para incorporarse en un importante cliente.
Es muy probable que antes de inscribirte a nuestra oferta de trabajo te preguntes:
¿Quiénes somos?
No somos “solo” una consultora tecnológica, ni nos conformamos con ser una agencia creativa. Somos TODO, y nuestro hilo conductor es la Inteligencia Artificial . Aplicamos la IA a nuestros proyectos de Marketing Digital, Desarrollo y Ciberseguridad.
¡Conócenos!
¿Dónde estamos?
Nuestras oficinas se encuentran en Barcelona y Madrid.
Conoce más en nuestra página web
¿Cuál será tu misión?
- Seguimiento de indicadores de servicio (KPI’s).
- Gestión del equipo que ejecuta el servicio.
- Gestión de cobertura de servicio (p ej.por vacaciones y bajas).
- Gestión de capacidad.
- Seguimiento con negocio de la calidad del servicio.
- Interlocución con los managers (negocio).
- Seguimiento de proyectos de integración.
¿Qué necesitamos que traigas contigo?
- Experiencia previa en un puesto similar.
- Experiencia en el seguimiento de KPIs y manejo de equipos operativos.
- Capacidad para gestionar equipos multidisciplinarios y diversos.
- Orientación al cliente y enfoque en la mejora continua.
- Valorable experiencia con easyvista.
¡Todos nuestros éxitos se lo debemos a nuestro #fhiosteam!
Para fhios es muy importante que las personas que formen parte de nuestro team sean resolutivas, creativas y, sobre todo, que nos aporten compañerismo y tenga muy buenas vibes .
¿Compartes nuestros valores? ¡Te explicamos más!
En fhios no solo pedimos, sino que os ofrecemos:
- Ubicación: Barcelona.
- Horario: lunes a viernes de 10h a 19h.
- Contrato indefinido.
- Gracias a nuestro programa Onboarding, nos aseguramos de que tengas una bienvenida virtual lo más acogedora posible .
- Disfrutarás de 23 días de vacaciones anuales .
- Potenciamos tu formación .Nos alineamos con plataformas como Udemy, y también subvencionamos todas las certificaciones. Tu conocimiento nos hace más grandes.
- ¡Si nos presentas a un amigo y acaba siendo parte de fhios, te llevarás un cheque Amazon con valor de 500 €!
- Con nuestro sistema de compensación flexible, puedes distribuir tu salario como quieras y aprovechar de las deducciones fiscales a través del cheque guardería, ticket restaurante, el abono del transporte y el seguro médico.
- Si eres de los que se cuidan tanto por dentro como por fuera, te encantará saber que financiamos parte de tu gimnasio a través de Wellhub .
- Hay empresas que hacen afterworks una vez a la semana. ¡En fhios lo llevamos al límite! Nos flipa organizar las mejores fiestas temáticas y concursos con todo el team . ¿No te lo crees? Únete y lo descubrirás.
- Hay oficinas que requieren un dress code formal. No es nuestro caso, así que ¡viste como quieras!
- Fhios es una empresa inclusiva y libre de discriminación, donde todo el mundo tiene una oportunidad . Contamos con un comité de igualdad para garantizar las mismas oportunidades y trato entre hombres y mujeres.
- Somos Baby Friendly. Queremos un mundo en el que ningún hombre ni mujer tenga que elegir entre crear una familia o su carrera profesional, y para ello cumplimos un código ético. En fhios, los niños y las niñas llegan con un pan, ¡y una canastilla de regalo bajo el brazo!
¿Eres tú el unicornio que estamos buscando?
¡Únete a fhios y se parte de nuestro team !
Photovoltaic Service Manager
Vor 4 Tagen gepostet
Job angesehen
Arbeitsbeschreibung
About Huawei
Huawei is a leading global provider of information and communications technology (ICT) infrastructure and smart devices. With integrated solutions across four key domains – telecom networks, IT, smart devices, and cloud services – we are committed to bringing digital to every person, home and organization for a fully connected, intelligent world.
At Huawei, innovation focuses on customer needs. We invest heavily in basic research, concentrating on technological breakthroughs that drive the world forward. We have more than 207,000 employees, and we operate in more than 170 countries and regions.
Huawei's end-to-end portfolio of products, solutions and services are both competitive and secure. Through open collaboration with ecosystem partners, we create lasting value for our customers, working to empower people, enrich home life, and inspire innovation in organizations of all shapes and sizes.
Job Title: Photovoltaic Service Manager
Job Location: (Ljubljana, Slovenia)
Main Responsibilities:
- 1. Responsibilities:
• Good knowledge and over 3 years’ experience working in Solar/Energy industry;
• eep knowledge about solar inverters, PV modules, system design, AC/DC, HV disturbition lines
2. Customer relations on after sales service
• O ganize regular meetings with customers, partners, do accurate reporting and daily/weekly updates
• B fore-after commissioning support with feedbacks, reports, documents etc.
• A ility to support customers with correct questions that direct solution, present solution with different angles
• B contact person for any kind of technical inquiry by phone, email or ticket system from our customers
3. On site support
• C mmunicate with partners to organize for on site support for projects
• P epare a on site report
• Y u ensure the respect of the safety & security rules during the site visits.
4. Internal communication with the departments
• C mmunicate with organization for better process
Requirements:
- • D gree in Electrical Engineering, Electrical and Electronics Engineering or similar;
• G od Electrical knowledge;
• G od communication ability;
• G od Problem solving ability;
• S ccess-oriented, flexible and a team player.
- • F uent in English and Slovenian both writing & Speaking
What We Offer: We offer you an exciting professional career in one of the leading and fastest growing multinational telecommunication companies, challenging work and a competitive salary package. Personal development is ensured through many training opportunities across Europe.
Important: To be considered for this role, applicants must be eligible to work and live in the job location.
Privacy Statement:
We are committed to protecting your privacy by following the local legal data privacy legislation. By applying to this position at Huawei, you are giving us your consent to process your data. Please note that your data will be treated confidentially and securely.
If you have any queries in regards to Huawei Europe Data Privacy, please feel free to contact our European Data Protection Officer by clicking here .
Channel Service Manager
Vor 6 Tagen gepostet
Job angesehen
Arbeitsbeschreibung
About Huawei
Huawei is a leading global provider of information and communications technology (ICT) infrastructure and smart devices. With integrated solutions across four key domains – telecom networks, IT, smart devices, and cloud services – we are committed to bringing digital to every person, home and organization for a fully connected, intelligent world.
At Huawei, innovation focuses on customer needs. We invest heavily in basic research, concentrating on technological breakthroughs that drive the world forward. We have more than 207,000 employees, and we operate in more than 170 countries and regions.
Huawei's end-to-end portfolio of products, solutions and services are both competitive and secure. Through open collaboration with ecosystem partners, we create lasting value for our customers, working to empower people, enrich home life, and inspire innovation in organizations of all shapes and sizes.
Job Title: Channel Service Manager (Digital Power Business Group)
Job Location: Athens, Greece
Main Responsibilities:
A Channel Service Manager in the PV industry is responsible for managing relationships with service partners, ensuring high-quality and efficient service delivery, maintaining customer satisfaction, and overseeing financial and regulatory aspects of service operations. The role requires a combination of technical expertise, project management skills, and strong interpersonal abilities to successfully navigate the complexities of the PV industry.
- Establish the operation system for the corresponding service partners, continuously improve the business efficiency of service partners through partner certification, authorization, and appraisal, and ensure business compliance.
- Develops talent development strategies, partner capability frameworks, and course systems for service partners, and supports the development, construction, and operation of partners' training services based on the unified partner enablement platform.
- Be responsible for the quality and security qualifications of the corresponding service partners during business implementation, process review and improvement, and implementation of cyber security and privacy protection compliance and information security.
- Develop Installers to participate with Huawei certification and enablement Training through program policy adaption and incentive related evaluation. Focus on service partner operation and satisfaction assurance to improve installers experience & service quality.
- Evaluation for current service partners and working on filling and enhancing the gaps for a better future appraisal
- Listen to the partner and guide them closely step by step to become a solid channel service partner
Key Skills:
- Project Management
Planning and Coordination: Strong skills in planning, organizing, and coordinating service activities and projects.
Time Management: Ability to manage multiple service requests and projects simultaneously, ensuring timely completion.
- Customer Relationship Management
Customer Service: Excellent skills in managing customer relationships, addressing inquiries, and resolving complaints.
Communication: Effective communication skills for interacting with customers, service partners, and internal teams.
- Partner Management
Performance Monitoring: Regularly assessing the performance of service partners and ensuring compliance with standards.
Training and Development: Providing training and support to service partners to ensure high-quality service delivery.
-Soft Skills
Adaptability: Being flexible and adaptable to changing conditions and requirements.
Attention to Detail: Ensuring accuracy and thoroughness in all service-related activities.
Customer-Focused Mindset: Keeping the customer's needs and satisfaction at the forefront of all service decisions
Competency Requirements:
- Technical Competency
PV Systems Knowledge: In-depth understanding of PV technologies, system components, and their operational principles.
Technical Support Expertise: Proficiency in diagnosing and resolving technical issues related to PV systems.
Industry Standards and Compliance: Familiarity with industry standards (such as NEC, IEC) and regulatory requirements relevant to PV installations and maintenance.
- Leadership and Team Management Competency
Leadership: Ability to lead and motivate service teams to achieve high performance and meet service goals.
Team Development: Providing mentorship and training to develop team members' skills and knowledge.
Conflict Management: Effectively managing conflicts within the team and with service partners.
- Quality Assurance Competency
Quality Standards: Ensuring all service activities meet established quality standards and regulatory requirements.
Continuous Improvement: Implementing continuous improvement processes to enhance service quality and operational efficiency.
Inspection and Audit: Conducting regular inspections and audits to verify the quality of service work.
Professional Experience:
- On site installation of Photovoltaic systems experience with at least 3 years.
- Technical support for the installers onsite or through any platform (hotline/websites)
- Supporting on the technical issues
- Escalating when needed and providing RMA (Return Merchandise Authorization) processes
- Building a strong relationship with the after sales team
- Joining the service partner events and discuss new service strategies
- Gathering the voice of the service partners and sharpen the current methodologies accordingly
What We Offer: We offer you an exciting professional career in one of the leading and fastest growing multinational telecommunication companies, challenging work and a competitive salary package. Personal development is ensured through many training opportunities across Europe.
Important: To be considered for this role, applicants must be eligible to work and live in the job location.
Privacy Statement:
We are committed to protecting your privacy by following the local legal data privacy legislation. By applying to this position at Huawei, you are giving us your consent to process your data. Please note that your data will be treated confidentially and securely.
If you have any queries in regards to Huawei Europe Data Privacy, please feel free to contact our European Data Protection Officer by clicking here .