1.182 Jobs für Service Specialist in Deutschland

The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

Office based role in Runcorn

Description summary:

As a Customer Support Specialist you are primarily responsible for front line customer interaction, advice and order processing. You will demonstrate good communication, initiative and strong customer focus ability and work in close collaboration with your team colleagues, Sales, Business Partners and Operations colleagues (both local and within ZOLL Corporate). Receiving customer orders and to get them entered into the Oracle system. Also, you will handle all customer related requests (like shipment requests, complaints, etc).

• Nurture and develop centre of customer service excellence
• Assist customer service sites and offices and liaise with all business functions
• Ensuring that customer requirements and needs are met within company response times
• Day-to-day operation of Customer Experience Department for ZOLL Resuscitation products
• Processing customer quotations and orders accurately within agreed company timescales, Terms & Conditions
• Processing fault finding and the creation of Service Reports
• Meeting and exceeding customer satisfaction targets, minimising customer complaints and actively delivering solutions for customers
• Properly handle and report customer complaints by following escalating procedures.
• Completing departmental administration and order management as required
• Assisting Customers with general product portfolio queries
• Triaging basic Customer device queries (user guide level) and triaging customer technical queries to Technicians/Engineers to complete fault finding and repair routing

• Experience in working in a customer service environment
• Secure handling of PC/notebook (Microsoft Office applications, and ideally Oracle)
• Languages – fluency in written and spoken English essential
• Excellent communicator, able to operate at all levels within both own and customer’s organisation
• Minimum experience with ISO 9001 or 13485 medical device quality system preferred

Join PHAZE INTERNATIONAL LLC, a dynamic and innovative company revolutionizing the industry. As a Customer Service Specialist, you will play a pivotal role in ensuring our clients receive exceptional service and support. We are looking for a proactive and dedicated professional who thrives in a fast-paced environment and is committed to exceeding customer expectations. Your responsibilities will include addressing customer inquiries, resolving issues efficiently, and providing valuable feedback to enhance our services. At PHAZE INTERNATIONAL LLC, we value our employees and offer opportunities for growth and development within the company. If you possess excellent communication skills, a keen eye for detail, and a passion for delivering outstanding customer experiences, we invite you to apply and become an integral part of our team. Join us in our mission to provide unparalleled service and make a significant impact in the lives of our customers.

* Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

* Provide product information, troubleshoot issues, and offer solutions to customer concerns.

* Process orders, returns, and exchanges accurately and efficiently.

* Maintain detailed records of customer interactions and transactions.

* Escalate complex issues to the appropriate departments.

* Identify and assess customers' needs to achieve satisfaction.

* Build sustainable relationships and trust with customer accounts through open and interactive communication.

* Follow communication procedures, guidelines, and policies.

* Stay up-to-date on product knowledge and company policies.

* Assist with other tasks as assigned.

* High school diploma or equivalent.

* Proven customer support experience or experience as a client service representative.

* Excellent communication and interpersonal skills.

* Ability to remain patient and professional when dealing with difficult customers.

* Strong problem-solving skills and the ability to think critically.

* Proficiency in using CRM systems and other customer service tools.

* Ability to work independently and manage time effectively in a remote environment.

* Comfortable with technology and able to learn new software quickly.

* Ability to type at least 40 WPM.

Join the dedicated team at École Vanguard School as a Customer Service Specialist, where your role will be pivotal in supporting our mission to provide exceptional educational services to students with severe learning disabilities. At Vanguard School, we pride ourselves on fostering an inclusive and dynamic environment that values Communication, Creativity, Determination, Diversity, and Education. As a Customer Service Specialist, you will engage with parents, students, and staff, ensuring seamless communication and support. Your skills will contribute to the success of our students within the regular academic programs approved by the Ministry of Education. Collaborate daily with a passionate team of special education teachers, remedial specialists, speech and language therapists, psychologists, and special care counselors. If you are driven to make a meaningful impact and thrive in a stimulating and personalized educational setting, we invite you to be part of a community that is committed to excellence and innovation in education administration.

• Provide exceptional customer service to students, parents, and faculty by addressing inquiries via phone, email, and in person.
• Maintain and update student records accurately in the school’s database, ensuring confidentiality and compliance with data protection regulations.
• Coordinate with various departments to resolve issues and improve overall service delivery, ensuring a seamless experience for all stakeholders.
• Assist in organizing school events and activities, supporting communication efforts to ensure successful execution and participation.
• Gather and analyze feedback from students and parents to identify areas for improvement and contribute to enhancing the overall educational experience.

• Bachelor's degree in Education, Communication, or a related field.
• Proven experience in customer service, preferably within an educational environment.
• Strong communication and interpersonal skills, with the ability to interact effectively with students, parents, and staff.
• Ability to handle sensitive information with confidentiality and professionalism.
• Proficiency in both French and English languages is required.

• Career Training

Join Vanguard School as a Customer Service Specialist and impact lives by supporting students with learning disabilities in a dynamic, fulfilling educational environment.

About Huawei

Huawei is a leading global provider of information and communications technology (ICT) infrastructure and smart devices. With integrated solutions across four key domains – telecom networks, IT, smart devices, and cloud services – we are committed to bringing digital to every person, home and organization for a fully connected, intelligent world.

At Huawei, innovation focuses on customer needs. We invest heavily in basic research, concentrating on technological breakthroughs that drive the world forward. We have more than 207,000 employees, and we operate in more than 170 countries and regions.

Huawei's end-to-end portfolio of products, solutions and services are both competitive and secure. Through open collaboration with ecosystem partners, we create lasting value for our customers, working to empower people, enrich home life, and inspire innovation in organizations of all shapes and sizes.

Job Title: Solar Service Specialist (Contractor)

Job Location: 

Rijswijk, Netherlands

Brussel, Belgium

Main Responsibilities: 

• After sales, holding workshops with the customers or partners on technical issues.
• Ticket management and resolving incoming service requests.
• The logging of issues reported by the customers.
• Training/guidance of the customers before, during and after the construction process using; kick-off meetings, hardware and software training and the acceptance test.
• Supporting customers during the commissioning process, technically checking the inverter installation and making corrections if necessary.
• You are the interface between the customers and the R&D team to resolve any issue.
• Responsible for supporting second and third-line support.
• Responsible for technical support of customers or partners, independently or together with a technical support team.
• On-site support in case of major or critical issues that cannot be resolved by the customer or local subcontractor.
• Responsible for monitoring the quality of the on-site operation, providing quality analyses and improvement processes.

Requirements:

• Bachelor's degree or above, Science and Engineering background is preferred;
• Minimum 1 year working experiences in r elevant PV/Inverter service industry are preferred;
• Excellent communication skills and the ability to build relationships with partners and internally with people from different countries and cultures;
• Excellent organizational and time management skills;
• Proficient in Dutch, French and English;
• Service awareness and coordination capability.

What We Offer: We offer you an exciting professional career in one of the leading and fastest growing multinational telecommunication companies, challenging work and a competitive salary package. Personal development is ensured through many training opportunities across Europe.

Interested? Please apply with your documents in English. Applications without CV will not be considered.

Important: To be considered for this role, applicants must be eligible to work and live in Netherlands .

Privacy Statement:

We are committed to protecting your privacy by following the local legal data privacy legislation. If you decide to continue your contact with Huawei, you are giving us your consent to process your data. Please note that your data will be treated confidentially and securely.

If you have any queries in regards to Huawei Europe Data Privacy, please feel free to contact our European Data Protection Officer by clicking here .

• Beantwortung von Kundenanfragen über verschiedene Kanäle (Telefon, E-Mail, Chat) mit hoher Professionalität.
• Effiziente Lösung von Kundenproblemen und Eskalation an die zuständigen Stellen bei Bedarf.
• Beratung von Kunden zu Produkten, Dienstleistungen und Bestellungen.
• Bearbeitung von Reklamationen und Rücksendungen nach den Unternehmensrichtlinien.
• Dokumentation aller Kundeninteraktionen und Anfragen im CRM-System.
• Sicherstellung einer hohen Kundenzufriedenheit durch proaktiven und lösungsorientierten Service.
• Mitwirkung bei der Erstellung und Pflege von Support-Dokumentationen (FAQs, Anleitungen).
• Sammeln und Weiterleiten von Kundenfeedback zur Verbesserung von Produkten und Dienstleistungen.
• Einhaltung der vereinbarten Service-Level-Agreements (SLAs).
• Aktive Teilnahme an Schulungen und Teammeetings.

• Abgeschlossene kaufmännische Ausbildung oder vergleichbare Qualifikation.
• Erste Berufserfahrung im Kundenservice, Callcenter oder Helpdesk ist von Vorteil.
• Hervorragende Kommunikationsfähigkeiten und ein freundliches, serviceorientiertes Auftreten.
• Hohe Empathie und die Fähigkeit, sich in die Lage der Kunden zu versetzen.
• Sichere EDV-Kenntnisse, insbesondere im Umgang mit CRM-Systemen und MS Office.
• Sehr gute Deutschkenntnisse in Wort und Schrift; weitere Sprachen sind ein Plus.
• Selbstständige und strukturierte Arbeitsweise, auch im Homeoffice.
• Teamfähigkeit und Zuverlässigkeit.
• Flexibilität und Lernbereitschaft.

• Abgeschlossene kaufmännische Ausbildung oder Studium mit kundenorientiertem Schwerpunkt
• Mehrjährige Berufserfahrung im Kundenservice oder technischen Support, idealerweise im IT-Umfeld
• Nachweisbare Erfahrung in der Bearbeitung komplexer Kundenanfragen und Konfliktlösung
• Ausgezeichnete Kommunikations- und zwischenmenschliche Fähigkeiten
• Hohe Problemlösungskompetenz und analytisches Denkvermögen
• Geduld, Empathie und Kundenorientierung
• Sehr gute Deutschkenntnisse in Wort und Schrift; gute Englischkenntnisse sind von Vorteil
• Erfahrung mit CRM-Systemen und Ticket-Systemen

• Professionelle und freundliche Betreuung unserer Kunden per Telefon, E-Mail und Live-Chat.
• Kompetente Beantwortung von Fragen zu Produkten, Dienstleistungen und Bestellungen.
• Effiziente Bearbeitung und Lösung von Kundenanliegen, Beschwerden und technischen Problemen.
• Unterstützung bei der Auftragsabwicklung und Retourenmanagement.
• Aktive Förderung der Kundenzufriedenheit und -bindung.
• Mentoring und Unterstützung neuer Teammitglieder im Kundenservice.
• Beitrag zur Verbesserung von Serviceprozessen und Erstellung von FAQs und Anleitungen.
• Erfassung und Analyse von Kundenfeedback zur Weitergabe an relevante Abteilungen.

• Abgeschlossene kaufmännische Ausbildung oder vergleichbare Qualifikation.
• Mehrjährige Berufserfahrung im Kundenservice, idealerweise im B2B-Bereich oder technischen Support.
• Ausgeprägte Kommunikationsfähigkeit und ein empathischer Umgang mit Kunden.
• Hohe Problemlösungsfähigkeit und Serviceorientierung.
• Sicherer Umgang mit CRM-Systemen und gängiger Bürosoftware.
• Teamfähigkeit, Zuverlässigkeit und eine proaktive Arbeitsweise.
• Sehr gute Deutschkenntnisse in Wort und Schrift.
• Grundlegende Englischkenntnisse sind von Vorteil.